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Care Coordinator/Case Manager
2 months ago
Phoenix, AZ, USA Req #2088 Monday, May 13, 2024 Looking to build a lasting career? Join a team that is inclusive and embraces all individuals. Intermountain Centers is one of the largest statewide behavioral health and integrated care organizations in Arizona. What does building a lasting career look like? Exceptional health, dental, and disability benefits Career and compensation advancement programs Student loan forgiveness programs 401k company match Holiday, PTO and employer paid life insurance Clinical licensure supervision and reimbursement Evidence-based treatment approaches, training, and supervision One of the first fully vaccinated COVID-19 workplaces in Arizona GENERAL SUMMARY: In this role, the Care Coordinator will be responsible for utilizing an integrated case management model that includes assessment, planning, implementation, and monitoring. The Care Coordinator is responsible for the management of the member’s whole health and will provide the services and coordination that are needed/requested. The Care Coordinator will be responsible for encountering services within the Electronic Health Record. JOB RESPONSIBILITIES: Observe members, listen to concerns, and record the observations. Document and/or report any areas of concerns related to the member’s behaviors/interactions in clinical records per policy. Support the agency’s mission, goals, and management decisions. Monitor the health and safety of members, the signs, and symptoms of their mental illness, reporting any concerns to the appropriate staff in accordance with reporting policies. Exhibit professionalism and positive role modeling for members, peers, and outside groups/visitors. Ability to accurately read, record and interpret information, including assessments, measures, and diagnostic criteria. Provide services and coordination based on member needs/requests. Work effectively with the member’s support system, and clinical/therapeutic groups. Act as an advocate and liaison for member’s access to resources to support service plan goals. Participate in individual and team supervisions as required by licensing, agency, funding source or as requested by supervisor. May be required to transport members in personal or company vehicles. Identify appropriate providers and facilities through the continuum of care and communicate with an interdisciplinary team to develop and maintain positive working relationships with members, families, and providers. Work collaboratively with primary care health care professionals and interdisciplinary team to offer individualized assistance with improving and maintaining quality member care. Maintain and update member records, including assessments and treatment plans. Develop “individual” service plans that are time-specific and action-oriented. Complete progress notes using the appropriate covered service billing codes and meet engagement/unit expectations. Complete all training required by licensing, agency, and funding source or as requested by supervisor. Explore community resources to seek alternative options. Monitor and evaluate the effectiveness of the individual service plan. Responsible for following any policies, procedures, and controls established by the organization, the HIPAA Privacy Officer, and/or the HIPAA Security Officer regarding access to, protection of, and the use of the PHI. Maintain an approved schedule, and acceptable level of attendance. Perform other related duties as assigned or necessary as they relate to the general nature of the position. QUALIFICATIONS: Bachelor’s degree in a field related to behavioral health, social work, etc. OR Associate’s degree in a field related to behavioral health, social work, etc. AND 2 years related experience OR H.S. diploma and 4 years behavioral health related experience. REGULATORY: Minimum 18 years of age. DPS Level I fingerprint clearance (must possess upon hire and maintain throughout employment). CPR, First Aid, AED certification, if required (must possess upon hire and maintain throughout employment). Current, valid Arizona Driver’s License and 39-month Motor Vehicle Report and proof of vehicle registration liability insurance to meet insurance requirements, if required. Questions about this position? Contact us at HR@ichd.net. ICHD is an equal opportunity employer. ICHD does not discriminate based on age, ethnicity, race, sex, gender, religion, national origin, creed, tribal affiliation, ancestry, gender identity, sexual orientation, marital status, genetic information, veteran status, socio-economic status, claims experience, medical history, physical or intellectual disability, ability to pay, source of payment, mental illness, and/or cultural and linguistic needs, as well as any other class protected by law. #J-18808-Ljbffr
