Customer Success Manager
1 month ago
Who are we? Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what’s best for our customers. Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products. Join us on our mission and shape the future Why this role? Cohere’s Customer Success team ensures our customers have the best experience both onboarding and using our platform. The team is quickly scaling and we are seeking a Customer Success Manager. In this individual contributor role , the Customer Success Manager will enhance the utilization of Cohere's technology and maximize the value it brings to the customer. You will be the main point of contact, understanding the requirements of our clients and partners and ensuring an outstanding experience. As a Customer Success Manager, you will: Be an expert in Cohere's product suite Act as the voice of the customer. Identify insights & communicate them to our Product, Sales and Engineering teams Unblock paths to deployment: partner with internal teams and customers to remove blockers and speed up time to deployment and value. Gain a deep understanding of the customers' needs and guide them strategically towards solutions Own the end-to-end renewal process (forecasting, reporting, mitigating churn & lead renewals) - conduct QBR’s, identify expansion opportunities, manage contract negotiations & coordinate with product teams Build a trusted advisor relationship with customers This career opportunity may be a good match for you if you have: 5+ years of experience in Customer Success working with a technical enterprise product/solution A natural passion and interest in the AI industry (LLMs in particular) Crisp communication skills. You listen well (you put yourself in the users shoes). You have experience articulating technical terms to non-technical audiences A collaborative mindset & experience working cross-functionally with multiple teams and stakeholders. A strong understanding or a background in LLMs, AI or Machine Learning The ability to do whatever it takes to solve a problem. The ability to pivot with speed. Resourcefulness and willingness to explore multiple solutions A solutions engineering skillset (ie. some knowledge of APIs/Python/model serving is nice to have) If some of the above doesn’t line up perfectly with your experience, we still encourage you to apply If you consider yourself a thoughtful worker, a lifelong learner, and a kind and playful team member, Cohere is the place for you. We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form , and we will work together to meet your needs. Our Perks: An open and inclusive culture and work environment Work closely with a team on the cutting edge of AI research Weekly lunch stipend, in-office lunches & snacks Full health and dental benefits, including a separate budget to take care of your mental health 100% Parental Leave top-up for 6 months for employees based in Canada, the US, and the UK Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement Remote-flexible, offices in Toronto, New York, San Francisco and London and co-working stipend 6 weeks of vacation Note: This post is co-authored by both Cohere humans and Cohere technology. #J-18808-Ljbffr
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Customer Success Manager
3 months ago
San Francisco, United States Pathlight Full timeAbout Pathlight Pathlight is the leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks deep within their customer conversations. Pathlight is the first company to fully harness the power of Large Language Models (LLMs) to review every customer conversation and uncover hidden insights...
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Customer Success Manager
3 weeks ago
San Francisco, United States ZEALS Full timeAs our Customer Success Manager You will be the go-to person for our valued customers. You will be responsible for managing and growing a portfolio of assigned accounts, connecting with key decision makers and stakeholders, making sure their needs are met. Your mission is to ensure our customers are happy and successful with our conversational commerce...
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Customer Success Manager
2 months ago
San Francisco, United States ZEALS Full timeAs our Customer Success Manager You will be the go-to person for our valued customers. You will be responsible for managing and growing a portfolio of assigned accounts, connecting with key decision makers and stakeholders, making sure their needs are met. Your mission is to ensure our customers are happy and successful with our conversational commerce...
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Customer Success Manager
1 month ago
San Francisco, United States Pylon Full timeAt Pylon, we're building the future of B2B Post Sales. Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support across Slack Connect, Microsoft Teams, Email, In-App Chat, and Slack Community—all in one place. A unique opportunity to work on standing up the customer success function at a...
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Manager, Customer Success
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Customer Success Manager
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Manager, Customer Success
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Manager, Customer Success
3 months ago
San Francisco, United States RollWorks, a division of NextRoll Full timeAbout the Role: RollWorks, the B2B division of NextRoll, Inc., is looking for a passionate customer success leader to develop an impactful team of 5 - 8 Customer Success Managers who are responsible for a critical aspect of our growth and retention. Reporting to Sr. Manager of Customer Success, you will be instrumental in the continuous evolution and...
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Customer Success Manager
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Customer Success Manager
2 days ago
San Francisco, United States Replai Full timeReplai is a mission lived by curious, ambitious and highly driven people. We have created a data-to-ads approach that leverages the latest AI technology to create highly performant videos used as ads by consumer apps. We believe in data, in the app industry and in the power of compounding an ever growing obsession to delight our customers. You should be able...
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Customer Success Manager
3 weeks ago
San Francisco, United States Token Transit Full time[Full Time] Customer Success Manager at Token Transit (United States) Customer Success Manager Token Transit United States Date Posted: 26 Jul, 2022 Work Location: San Francisco, United States Salary Offered: $160000 yearly Job Type: Full Time Experience Required: 3+ years Remote Work: No Stock Options: Yes Vacancies: 1 available About Token Transit Token...
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Customer Success Manager
2 weeks ago
San Francisco, United States Otter.ai Full timeThis position is Hybrid (3 days a week in office) About the Role As a Customer Success Manager at Otter.ai, you will have the unique opportunity to help shape the future of our Customer Success team. Working closely with the Head of Customer Success, you will be instrumental in defining and implementing strategies for customer adoption, retention and...
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Customer Success Manager
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San Francisco, United States Base Full timeJoin Base and be part of Customer Marketing history! Customer Success Manager Base is a Customer Lifecycle Marketing platform, building the Customer-led Growth (CLG) category and ecosystem. Through journey tracking, automation, insights, and predictions our Customer Marketing platform helps companies refocus their efforts on their customer-base, and...
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Customer Success Manager
6 days ago
San Francisco, United States Pylon Full timeAt Pylon, we're building the future of B2B Post Sales.Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support across Slack Connect, Microsoft Teams, Email, In-App Chat, and Slack Community—all in one place.A unique opportunity to work on standing up the customer success function at a company...
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Customer Success Manager
1 month ago
San Francisco, United States Checkr Full timeAbout the team/role As a Customer Success Manager you will be responsible for driving customer retention and growth by ensuring that your customers are engaged and leveraging the full value of the Checkr solution. You will work alongside an elite team of Customer Success Managers that succeeds through collaboration, grit, and constant improvement. The...
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Customer Success Manager
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San Francisco, United States SnapLogic Full timeThe Role: The Customer Success Manager (CSM) will be responsible for assisting SnapLogic’s North America West Enterprise customers in initial onboarding and use of the SnapLogic Intelligent Integration Platform. This role will be a single point of contact for priority response and escalation management and will take proactive ownership of critical issues,...
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Customer Success Manager
3 months ago
San Francisco, United States Stripe Full timeWho we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of...
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Customer Success Manager
3 weeks ago
San Francisco, United States Otter.ai Full timeAbout the Role As a Customer Success Manager at Otter.ai, you will have the unique opportunity to help shape the future of our Customer Success team. Working closely with the Head of Customer Success, you will be instrumental in defining and implementing strategies for customer adoption, retention and expansion, while consistently exceeding aggressive goals....
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Customer Success Manager
4 weeks ago
San Francisco, United States Rattle Full timeCompany Overview Rattle is a B2B SaaS startup innovating on how revenue teams make their sales processes repeatable and scalable, leading to better rep productivity and improved win rates. We have an enviable customer list including companies like Twilio, Figma, and Intercom and have helped them achieve greater efficiency and sales team performance using our...
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Customer Success Manager
3 weeks ago
San Francisco, United States Guidewheel Full timeJob DescriptionJob DescriptionTHE COMPANYGuidewheel is on a mission to empower all the world's factories to reach sustainable peak performance. Inspired by the simple, universal truth that every machine on the factory floor has a power cord, our plug-and-play FactoryOps platform makes the power of the cloud accessible to any factory. Guidewheel clips...
