Mechanical Claims Adjuster I

Join Our Team Under the name of CareGard Warranty Services, Automotive Financial Group (AFG) was founded in 1994. Within the past 30 years AFG has become a leader in vehicle service contracts and protection products. Through partnerships with car dealerships, finance companies, and automotive manufacturers (OEM), CareGard has redefined the standards of service in the automotive industry. Driven by a profound mission to enhance the automotive landscape, CareGard has tirelessly worked towards nurturing talent and fostering a culture rooted in values of trust and reliability. Today, it stands as a titan among extended warranty providers, celebrated for its exceptional Google ratings and unwavering commitment to excellence. Excellence is in our DNA. At CareGard, we are always looking for the best talent on the planet. Our people have an ownership mentality in everything we do. We exude initiative, accountability, and an unyielding pursuit of excellence. Our culture is built on integrity, innovation, and passion. Together, these values create an atmosphere that allows us to surpass customer expectations and cultivate deep-seated relationships built on trust. As we chart our course through new and existing growth opportunities, we invite those who dare to dream, who are dedicated to becoming the finest versions of themselves, and who approach challenges with a visionary problem-solving mindset to grow with us. Once in a lifetime opportunity. We are growing every day. Right now, we are looking for the perfect Claims Adjuster to add to our incredible team. In some ways, we are looking for a needle in a haystack. A difference-maker. Someone who is passionate and embodies unwavering reliability and exceptional communication skills. This person enjoys everything automotive. They may have experience working as a technician or service advisor. They enjoy working in a team and supporting multiple stakeholders across the business. This individual values transparency and communication and has a keen eye for problem-solving. They transform complex challenges into clear solutions and explore all avenues to ensure nothing is overlooked. Lastly, we are looking for a person who is interested in being a part of something bigger than themselves. Someone who is more interested in joining a family, not finding another job. What's next? Are you the needle in the haystack we are looking for? If so, reach out immediately so we can call off our extensive search. Duties and Responsibilities: Understand ancillary policies to adjudicate claims Verification of submitted claim requests to ensure they comply with the terms of contract coverage Process verified claims in an online portal, including documenting all communications Work directly with repair facilities, providing payment on approved claims Answer internal/external claim and coverage inquiries via phone, email, mail, and fax communications Work with other adjusters and other departments to ensure accuracy & timely customer service Timely and accurate record keeping, including data entry, analysis and storage of incoming documents, spreadsheet management, and tracking needed follow-up communications. Qualifications: 2 years experience as a technician or Service Advisor (preferred) Excellent Customer Service skills Career minded. Values continued growth. Bilingual - Spanish/English (preferred) Working knowledge of Microsoft Word, Excel, and Outlook products. Data Entry (accuracy a must). Clearly communicates information to callers and accurately obtains all required information. Reliability and dependability are a must in this position Work onsite Monday - Friday (Grapevine, TX) Benefits Offered: Nine Paid Holidays Education/Licensing assistance Paid time off (10 days the first year) No evenings or weekends Health/Dental/Vision Insurance Employee recognition and company events