Mechanical Claims Adjuster II

Join our team and be part of something truly transformational

We are different.
Under the name of CareGard Warranty Services, Automotive Financial Group (AFG) was founded in 1994. Within the past 30 years AFG has become a leader in vehicle service contracts and protection products. Through partnerships with car dealerships, finance companies, and automotive manufacturers (OEM), CareGard has redefined the standards of service in the automotive industry. Driven by a profound mission to enhance the automotive landscape, CareGard has tirelessly worked towards nurturing talent and fostering a culture rooted in values of trust and reliability. Today, it stands as a titan among extended warranty providers, celebrated for its exceptional Google ratings and unwavering commitment to excellence.

Excellence is in our DNA.
At CareGard, we are always looking for the best talent on the planet. Our people have an ownership mentality in everything we do. We exude initiative, accountability, and an unyielding pursuit of excellence. Our culture is built on integrity, innovation, and passion. Together, these values create an atmosphere that allows us to surpass customer expectations and cultivate deep-seated relationships built on trust. As we chart our course through new and existing growth opportunities, we invite those who dare to dream, who are dedicated to becoming the finest versions of themselves, and who approach challenges with a visionary problem-solving mindset to grow with us.

Once in a Lifetime Opportunity.
We are growing every day. Right now, we are looking for the perfect Mechanical Claims Adjuster to add to our incredible team. In some ways, we are looking for a needle in a haystack. A difference-maker. Someone who is passionate and embodies unwavering reliability and exceptional communication skills. Someone who excels in serving and supporting others while meeting deadlines. They enjoy investigating, working independently and with others, and coaching teammates. This person is trustworthy, approachable, disciplined, and eager to both learn and grow. Lastly, we are looking for a person who is interested in being a part of something bigger than themselves. Someone who is more interested in joining a family, not finding another job.

What's next?
Are you the needle in the haystack we are looking for? If so, reach out immediately so we can call off our extensive search.

Responsibilities

• Ability to troubleshoot mechanical breakdown claims to determine whether customer complaints, repair facility diagnoses, and failed parts match.
• Verify if the failure meets the criteria for approval based on the conditions of the extended service contract.
• Verify repair costs using standard "national labor time guides" (including labor rates and time) to ensure estimates are within approval guidelines and that other resources, such as technical bulletins, recalls, system comments, and other requirements, are properly used during adjudication.
• Determine if the claim meets the criteria for a field inspection based on the cause of failure, cost estimate, and failures submitted by the repair facility.
• Document all interactions, research, verifications, and other claim-related information in the database.
• Interacted with customers, agents, dealers, and other relevant parties to complete all claims investigations.
• Partner with other departments, claims adjusters and management staff to identify options that support claims resolution and approval.
• Retrieve information from the claim file system and communicate information to the customers, dealers, repair facilities, and vendors.

• Minimum of two years of hands-on automotive repair and diagnosis experience as a Line Tech or Service Advisor, including knowledge of heavy mechanical breakdowns.
• ASE Certification (A1-A9) - must have at least two.
• Excellent negotiation skills.
• Proficient computer and data entry skills, heavy use of Windows-based programs.
• Professional telephone etiquette and excellent oral and written communication skills in the English language.
• A desire to learn and a passion for helping people.
• Strong attention to detail, dependability, and follow-through.
• Fluency in Spanish is a plus.

• Nine Paid Company Holidays
• Paid Time Off - progressive with tenure
• Health/Dental, Visions Insurance
• H.S.A. with company match
• Life Insurance & Short-Term Disability - Company provided
• Additional Life Insurance and Long Term Disability - employee optional
• Continuing Education Assistance
• 401(k)
• Employee Recognition Events