Customer Service Quotation Specialist

4 weeks ago

Duncan, United States AFL Full time

AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $1.5B in revenue, and employ approximately 7,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.

What We Offer:

  • A hybrid in office schedule for qualifying employees
  • Flexible time off policy
  • 401K Company match (up to 4% - dollar for dollar)
  • Professional development, training, and tuition reimbursement programs
  • Excellent medical, dental, vision, and life insurance policy options
  • Opportunities for career advancement with an industry leading company
Job Summary

Under general supervision, the Customer Service Quotation Specialist is a member of the Customer Service team and is responsible for assisting the customer facing teams throughout AFL with all quoting aspects of our Fiber Optic product solution portfolio. The incumbent will be involved in all phases of the quote process including opportunity creation, sales force case quoting, crossing competitor's parts, communicating competitive information, suggestive selling, offering alternative product solutions based on end-user application, and offering in stock solutions fulfilling immediate customer needs.

Candidate must be diligent in adhering to all quoting procedures, focused on producing top quality results, ability to communicate all customer quote needs internally to different departments within AFL. It's important to be mindful of quote turnaround time that meets the customer quote expectation and provides AFL an quote speed to market competitive advantage.

Responsibilities
  • Provide positive customer experience both internally and externally by delivering world class customer focus on all request for quotes.
  • Responds to cases for Request For Quote (RFQ) from the customer facing team.Including review of RFQ, product identification, review of existing agreements, and obtaining pricing and lead-time.
  • Preparecorrect and complete quotationsof AFL products that fully explain the product and quoted fiber optic solution.
  • Analyze quotes to identify additional sales opportunity where applicable.
  • Provides product expertise and quoting support to other members of the CS team.
  • Work with multiple internal business units and the key players in each to determine part number, price, and correctly quoted fiber optic product solutions.
  • Assist with additional quoting information which may include product weights and dimensions, product packaging, max cut lengths for cable, and freight estimates.
  • Ability to manage and communicate the status of multiple assigned quotes daily. Follow-up on daily tasks and open items until the quote is completed.
  • Ability to maintain assigned quote priority level turnaround times and if delays are expected then communicate to internal teams.
  • Respond to additional customer service facilitation tasks as necessary which may include:
  • Purchase order revisions (address updates, price changes, quantity adjustments, adding additional lines)
  • Generate RMAs
  • Issue manual invoices
  • Retrieve packing slips and invoices
  • Update blanket pricing in Salesforce
  • Review Un-booked Orders Report twice a week
  • Retrieve and distribute emails from the SPB Customer PO inbox
  • Understands, adheres to, and promotes the environmental, health & safety policies, and complies with AFL business Policies and Procedure.
Personal Qualities / Qualification
  • Interpersonal skills - must have a good command of the English language, both written and verbal in order to communicate with both internal and external customers
  • Initiative - self-starter with the ability to execute a given set of projects from start to finish in an efficient and timely manner
  • Multi tasker - ability to juggle multiple tasks without losing sight of details
  • Team player - ability to take direction, comfortable in a cross-functional, multi-cultural environment.
  • Detail-oriented - to ensure accuracy of order processing and quotations.
  • Intermediate user of MS Office required

  • Experience with Oracle, Salesforce, and/or customer relationship management software, preferred


Requirements

High school diploma or GED, bachelor's degree is a plus

1-2 years of Inside Sales, Order Entry or Customer Service Experience preferred

Working Conditions

Hybrid office Environment

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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