Customer Account Rep- Energy

1 month ago

Duncan, United States AFL Full time

AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $1.5B in revenue, and employ approximately 7,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.

What We Offer:

  • A hybrid in office schedule for qualifying employees
  • Flexible time off policy
  • 401K Company match (up to 4% - dollar for dollar)
  • Professional development, training, and tuition reimbursement programs
  • Excellent medical, dental, vision, and life insurance policy options
  • Opportunities for career advancement with an industry leading company
Under general supervision, the Customer Account Rep- Energy is a member of the Customer Service team and is responsible for assisting customers and agents with all aspects of the sales process for products supplied by AFL Telecommunication into various markets. The incumbent will be involved in all phases of the sales process including quotes, orders, shipments, complaints, and payment issues. The incumbent must be diligent in adhering to procedures, focused on producing top quality results, being highly productive and mindful of costs.

Responsibilities
  • Responds to Request For Quote (RFQ) and market leads. Includes qualification of market leads, review of RFQ, product identification, review of existing agreements, and obtaining pricing and lead-time.
  • Analyzes quotes to identify additional sales where applicable. Solicits and records quote feedback.
  • Processes customer purchase order/change orders. Includes the reviewing of purchase order against quote, contract or AFL standard terms and conditions, resolving any discrepancies, creating sales order, supporting the resolution of credit holds, reviews sales order for accuracy and sends acknowledgement to customer.
  • Manages customers’ open orders. Includes processing customer expedites, periodic review of open order to identify and address issues and communicating status / issues to customer.
  • Liaising with manufacturing and commercial departments to gather information and resolve any issues.
  • Files and maintains RFQ, quotation, customer purchase orders, and sales order acknowledgement.
  • Assists customer with additional information requirement. Includes providing tracking information, proof of delivery (POD), invoices, packing slips, product literature, basic technical data, test reports, website and AFL Direct instructions.
  • Submits customer complaints. Includes assisting in the problem solving effort to include implementing corrective actions
  • Processes Return Material Authorization (RMA) request. Including obtaining facts, obtaining decision to accept or reject request, creating/issuing RMA, monitoring RMA and all required communications involved. Enters and expedites replacement orders as required.
  • Supports resolution of Accounts Receivable issues with customers. Includes determining why customer has deducted or not paid, assessing if there is a valid basis, and determining whether collection or credit is appropriate. Working with Customer Service Manager (CSM) and/or Supervisor, Regional Sales Manager (RSM) and Commercial Managers as part of the escalation process to reach a resolution.
  • Issues Manual Credits and Invoices. Includes determining if an adjustment is appropriate, obtaining approval, and completing transactions with documentation.
  • Monitors customer accounts includes understanding issues, trends and general “healthiness” of the customer-supplier relationship to assist the organization (sales agents, RSM, customer service and product line managers) in the service and support of our customers.
  • Understands, adheres to and promotes the environmental, health & safety policies and complies with AFL business Policies and Procedure
Personal Qualities
  • Interpersonal skills – must have a good command of the English language, both written and verbal in order to communicate with both internal and external customers
  • Initiative - self-starter with the ability to execute a given set of projects from start to finish in an efficient and timely manner
  • Multi tasker – ability to juggle multiple tasks without losing sight of the details
  • Team player – ability to take direction, comfortable in a cross-functional, multi-cultural environment
  • Detail oriented – to ensure accuracy of order processing and quotations
Qualifications
  • Associates preferred; High School Diploma required.
  • 2-4 years customer service experience preferred, will consider otherwise qualified candidates that have demonstrated initiative and desire to grow
  • Intermediate user of MS Office required
  • Experience with Oracle and/or customer relationship management software, preferred
Working Conditions
  • Normal office environment.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Customer Account Rep- Energy

    4 weeks ago

    Duncan, United States AFL Full time

    AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $1.5B in revenue, and employ...

  • Customer Service Representative

    4 weeks ago

    Duncan, United States Saddle Creek Logistics Services Full time

    Saddle Creek Logistics Services - JobID: R23759 [Customer Service Representative] As a Customer Service Rep at Saddle Creek Logistics, you'll: Coordinate between customer operations and transportation; Assist customers on all issues; Act as a liaison between the customer and Saddle Creek personnel, by answering questions, offering solutions, and researching...

  • Customer Service Specialist

    1 week ago

    Duncan, United States Halliburton Full time

    We are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world's largest providers of products and services to the...

  • Customer Service Specialist

    4 weeks ago

    Duncan, United States Halliburton Full time

    We are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world's largest providers of products and services to the...

  • Accounting Tech

    4 weeks ago

    Duncan, United States Dynamic Workforce Solutions Full time

    Job DescriptionTitle: Accounting Tech Reports to: Project Accountant Office Location: South Central Oklahoma Type: Non-exempt/Full-time Wage: $18.00 - $19.00 EXPERIENCE EXTREME CUSTOMER SERVICEAbout the Company Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce...

  • Accounting Tech

    1 month ago

    Duncan, United States Dynamic Workforce Solutions Full time

    Job DescriptionJob DescriptionJob DescriptionTitle: Accounting TechReports to: Project AccountantOffice Location: South Central OklahomaType: Non-exempt/Full-timeWage: $18.00 - $19.00EXPERIENCE EXTREME CUSTOMER SERVICEAbout the CompanyDynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we...

  • Accounting Tech

    3 weeks ago

    Duncan, United States Dynamic Workforce Solutions Full time

    Job DescriptionJob DescriptionJob DescriptionTitle: Accounting TechReports to: Project AccountantOffice Location: South Central OklahomaType: Non-exempt/Full-timeWage: $18.00 - $19.00EXPERIENCE EXTREME CUSTOMER SERVICEAbout the CompanyDynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we...

  • Accounting Tech

    3 weeks ago

    Duncan, United States Dynamic Workforce Solutions Full time

    Job DescriptionTitle: Accounting TechReports to: Project AccountantOffice Location: South Central OklahomaType: Non-exempt/Full-timeWage: $18.00 - $19.00EXPERIENCE EXTREME CUSTOMER SERVICEAbout the CompanyDynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce...

  • Customer Service Specialist

    4 weeks ago

    Duncan, United States Halliburton Full time

    We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the...

  • Account Manager

    1 month ago

    Duncan, United States ZF Full time

    Become our next FutureStarter Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you’ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary! Account Manager Country/Region: US Location: Duncan, SC, US Req ID 65147 | Duncan, United States Company...

  • Account Manager

    1 month ago

    Duncan, United States ZF Full time

    Become our next FutureStarterAre you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you’ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary!Account ManagerCountry/Region: USLocation:Duncan, SC, USReq ID 65147 | Duncan, United StatesCompany Overview:ZF...

  • Account Manager

    4 weeks ago

    Duncan, United States ZF Full time

    Become our next FutureStarterAre you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you’ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary!Account ManagerCountry/Region: USLocation:Duncan, SC, USReq ID 65147 | Duncan, United StatesCompany Overview:ZF...

  • Account Manager

    1 month ago

    Duncan, United States ZF Full time

    Become our next FutureStarterAre you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you’ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary!Account ManagerCountry/Region: USLocation:Duncan, SC, USReq ID 65147 | Duncan, United StatesCompany Overview:ZF...

  • Account Manager

    3 weeks ago

    Duncan, United States ZF Full time

    Become our next FutureStarterAre you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you’ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary!Account ManagerCountry/Region: USLocation:Duncan, SC, USReq ID 65147 | Duncan, United StatesCompany Overview:ZF...

  • Account Manager

    3 weeks ago

    Duncan, United States ZF Full time

    Become our next FutureStarter Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you’ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary! Account Manager Country/Region: US Location: Duncan, SC, US Req ID 65147 | Duncan, United States Company...

  • Account Manager

    3 weeks ago

    Duncan, United States ZF Full time

    Become our next FutureStarter Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, youll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary! Account Manager Country/Region: US Location: Duncan, SC, US Req ID 65147 | Duncan, United States Company...

  • Builder Account Manager

    1 week ago

    Duncan, United States Elite Flooring & Design Full time

    Elite FlooringBuilder Account ManagerElite Flooring is a leading floor covering contractor head-quartered in Atlanta, GA with regional offices in North Carolina, South Carolina, Tennessee, and Florida. The company sells and services, national and regional Home Builders, Commercial & General Contractors, Multi-Family apartment communities among other account...

  • Account Manager

    2 months ago

    Duncan, United States ZF Group Full time

    Req ID 65147 | Duncan, United StatesCompany Overview:ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and...

  • Senior Accountant

    3 weeks ago

    Duncan, United States Chase Staffing - Greenville, SC Full time

    Job DescriptionJob DescriptionJob # 388759Manufacturing Client in Duncan is in the market for a Senior Accountant:Sr Accountant – $80-$90K+/- DOE; doesn’t want to discount anyone if experienced and wanting more $ but would need all the requirements; this will be a DH; they will accept someone with 5 yrs exp but needs - mfg exp, cost exp, financial...

  • Account Manager

    2 weeks ago

    Duncan, United States ZF Group Full time

    Req ID 65147 | Duncan, United States ZF Chassis Systems Duncan, LLC Company Overview: ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated...