Entry Level Customer Service Assistant
1 week ago
Position Overview:
We are seeking an enthusiastic and detail-oriented Entry-Level Customer Service Assistant to join our team. The ideal candidate will be responsible for providing outstanding customer service, resolving inquiries, and ensuring a seamless customer experience. This role is perfect for someone who is passionate about helping others and eager to grow in a supportive and dynamic environment.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, or live chat in a professional and friendly manner.
- Address and resolve customer complaints efficiently, escalating complex issues when necessary.
- Maintain accurate customer records and update account information in the system.
- Support team members in delivering high-quality service during peak times.
- Identify customer needs and provide solutions or recommendations to enhance satisfaction.
- Follow company policies and procedures to ensure compliance and consistency.
- High school diploma or equivalent; some college education is a plus.
- Strong communication skills, both written and verbal.
- Basic proficiency in computer applications and the ability to learn new software quickly.
- Excellent problem-solving and organizational abilities.
- A customer-focused mindset with a positive and empathetic attitude.
- Ability to work effectively in a team-oriented environment.
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