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Internal Services Professional 1

2 months ago

Columbia, United States JobRialto Full time

Description:

Contact providers nationwide to obtain applicable information on all accounts which includes but is not limited to: prevention of the assessment of late fees, researching and resolving previous balances, establishing extensions to avoid account disconnections, researching open checks and requesting invoices that lead to a gap in data.

Candidates should have or be:

Detail oriented, organized

Good communication skills - both written and oral

Professional phone presence

Ability to communicate effectively

Research and Problem Solving

Excellent attitude - provide a good customer service experience in all interactions

Position requires up to 8 hours daily of non-optional phone work.

All candidates submitted are required to have excel scoring for consideration.

Basic:

Negotiate the waivers of fees and/or obtain due date extensions as needed.

Update systems of operation with tasks performed and relevant data.

Communicate to internal and external parties in a clear and detailed manner.

Research and resolution of previous balances/late fees applied to accounts.

Research and resolution of Non-Invoice documents (i.e. Deposits, Terminations and Delinquent notices).

Research and resolve Outstanding Check tasks

Obtaining and resolving any data gap tasks.

Perform at or below Target Key Performance Indicators (KPI's) per Standard Operating Procedures for Level I

Participate in the reevaluation of current processes and offer suggestions to improve the effectiveness and efficiency of each process.

Skills Required:

Entry level position

Successful completion of Utility Bill Knowledge training

Successful completion of Vendor Negotiation training

Strong verbal & written communication skills

Professional phone presence

Microsoft Office Suite (Outlook skills are a plus)

Very strong organizational skills, detail oriented

Able to negotiate with vendors

Able to effectively multi-task

Research and problem solving

Education: High School