HVAC Counter Sales I

3 weeks ago

Rockville, United States R E Michel CO Full time

Job Title: Counter Sales I Full Time / Non-Exempt Location: Rockville, MD Reports To: Branch Manager General Summary: This is an entry-level Counter Sales position. The duties include answering telephone calls, locating items, servicing customers, using a computer to generate invoices, loading item(s) in customer's vehicle, and delivering products to customer locations. Job Duties: Provide fast and friendly customer service by following "Customer First" standards, in person or over the telephone. Display a positive attitude by greeting customers as they enter the branch. Ensure commitments made to customers meet/exceed expectations. Enter customer orders in the system on the same day the order is received. Pull customer orders from the warehouse and load them into the company delivery truck, customer vehicle, or stage for pickup by using safe material handling procedures. Produce and complete paperwork accurately including but not limited to invoices, C.O.D.s, special orders, vendor purchase orders, and shipping and receiving paperwork. Ensure all products leaving the branch are billed. Collect payment via cash or credit card and by following all money handling procedures. Follow procedures to process all customer returns and warranties the same day they are received. Maintain the self-service area by restocking, rotating display/end caps, and tidying the area. Create/maintain branch displays that support corporate programs and the branch's strengths/markets. Use all available resources to locate products for customers. Provide updates as necessary to customers on delivery and backordered products. Immediately report damage, safety issues, and accidents to the supervisor. Use sales tactics to promote special items or sales. Keep up to date with all new product information. Educate customers on available products, make recommendations, and provide information as needed. Perform warehouse duties whenever necessary. Duties include but are not limited to clearing debris, pallets, and cartons, sweeping, vacuuming, cleaning bathrooms, emptying trash, tidying shelves, and loading/unloading by hand or using material handling equipment. Maintain a safe and clean work environment by keeping the workstation neat and orderly. Professionally represent the R.E. Michel Company by wearing the approved company uniform and abiding by company grooming standards at all times. Other duties as assigned. Preferred Education and Qualifications: Basic understanding of Heating and Cooling systems, parts, and supplies is preferred, but not required. Exemplify excellent verbal communication skills with the general public and/or customers. Excellent attitude and interpersonal skills necessary to service customers in the branch, on the telephone, or at the delivery site. Demonstrated proficiency while operating a computer and Prophet 21. Basic math skills. Understands the difference between calculating "markup" and calculating gross margin and the effect of that calculation on sales, gross margin, expenses, bottom line, and controllable expenses. Ability to read invoices, catalogs, stock numbers, and descriptions to accurately identify items. Work Environment: Fast-paced environment where frequent interruptions may occur. Requires frequent bending, climbing, movement, and lifting during physical loading/unloading of trucks and when stocking products. The employee is occasionally exposed to extreme cold and extreme heat. The work schedule is typically Monday through Friday and some Saturday (half day). This is a safety-sensitive position. Successful completion of pre-employment screens is required and must be 18 years of age to operate a forklift. What is R.E. Michel Company? The R.E. Michel Company was founded in Baltimore, Maryland in 1935 as a supplier to the home heating oil burner industry. Still family-owned and operated, we have grown to be one of our nation's leading wholesale distributors of HVACR and LP equipment, parts, and supplies. We operate in more than 300 locations with employees who service our customers with pride Why Work for Us? We can help you grow At R.E. Michel Company, you will find many opportunities for advancement and training opportunities to help support your career. Our people are our greatest asset. From our local branch associates and field salespeople to our corporate support staff, they represent the finest professionals in the industry. R.E. Michel Company Benefit Package for Full-Time Employees Includes: Medical Insurance Dental Insurance Vision Insurance Prescription Plans Wellness Discounts through Blue365 Access to 24-Hour Nurse Advice Hotline Employee Assistance Program 401(k) Life and AD&D Insurance Supplemental Life and AD&D Insurance for Employees, Spouses/Domestic Partners, and Dependents Short- and Long-term disability Critical Illness/Accident Insurance/Hospital Indemnity Insurance Employee Discount Employee Uniform Program Access to Working Advantage - Discounts on Entertainment, Shopping, and MORE Access to LifeMart - Discounts on Hotels, Apple Products, and MORE Career Advancement Opportunities & On-site training courses Weekly Pay - Every Friday #J-18808-Ljbffr

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