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Contract Management Specialist

2 months ago

Nashville, United States RJ Young Full time
Major Goals & Responsibilities
  • Effectively communicate with a high volume of internal and external customers about billing and contracts via phone and email
  • Utilize internal resources to pull original sales and leasing paperwork for internal and external review
  • Provide thorough explanation of and practice consistent adherence to the terms and conditions of various contracts
  • Set up new customer account records and correct existing accounts as needed
  • Use financial software to review and correct contract billing records with a high level of attention to detail
  • Perform thorough research of an account's billing history and determine the appropriate actions needed to address/resolve billing disputes
  • Determine when credit memos are needed and calculate/issue credit memos using the proper financial codes
  • Process customer data changes and make filing entry of the actions taken
  • Make outbound calls to obtain meter readings necessary for billing; calculate estimated meter readings when actual data is unavailable
  • Complete other duties within the accounting department as assigned
Ideal Candidates
  • Excellent communication skills, both verbal and written
  • Strong numerical, analytical, and problem-solving skills
  • Customer-focused and dependable self-starter
  • Ability to work closely with teammates to meet deadlines
  • Ability to handle a fast-paced, high-volume call queue environment
  • Ability to multi-task through different applications/screens
  • Ability to handle sitting for long periods of time
Prerequisites
  • High school diploma
  • Computer experience/ability to type 35+ wpm
  • Office work or customer service experience