Director of Clinical Care Transformation

3 weeks ago


Johnson City, United States CareerBuilder Full time

TITLE: Director of Clinical Care Transformation and Evidence Based Services
SUMMARY:
Responsible for the overall quality of clinical services through oversight of clinical policy development, programming, quality improvement, and staff competencies.
EDUCATION AND EXPERIENCE:
Education: Master's degree in Social Work, or Professional Counseling
Experience: Minimum of seven years of experience in mental health treatment, substance abuse treatment or related social services experience.
At least five years of supervisory experience working in a mental health, substance use disorder, or dual diagnosis program and skilled in training, coaching and mentoring multidisciplinary staff.
Knowledge/Skills:
* Ability to maintain composure in difficult situations and flexibility required to relate to a variety of situations.
* Excellent verbal and written communication skills.
* Strong problem-solving skills.
* Understanding of Audit processes
MAJOR DUTIES AND RESPONSIBILITIES:
* Ensures that the most effective treatment approaches are utilized, developing new models of treatment.
* Recommends and implements use of evidence-based practices within clinical services.
* Monitors regulatory and clinical standards; productivity and quality assurance efforts, meet contractual reporting requirements and performance standards.
* Updates, maintains and complies with Frontier Health policies and procedures as it relates to all clinical program operations.
* Oversees clinical supervision of Program Directors and Outpatient Therapists, training and ongoing education.
* Available for crisis consultation as needed. Capable of appropriate independent judgment to determine appropriate course of action in resolving problems and in emergencies.
* Facilitates critical incident reviews and staff debriefings.
* Serves as a member of the Senior Management Team and works collaboratively to ensure all agency operations are integrated and functioning well.
* Provides leadership for initiatives to improve a positive work climate that is trauma informed.
* Provides overall programmatic and clinical oversight to assure consistency and continuity in the provision of services.
* Supervises, trains, coaches and mentors Program Directors to achieve established goals.
* Ensures compliance with agency training requirements, for self and staff.
* Oversees certification site visit preparation, and program audit visits and reports.
* Assists with program development as well as ensures compliance with policies and procedures directly related to risk and funding mandates.
* Liaison with appropriate mental health departments, community agencies and private practitioners.
PERFORMANCE RESPONSIBILITIES:
Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to:
1. Support the organization's mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership.
2. Exercise necessary cost control measures.
3. Maintain positive internal and external customer service relationships.
4. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
5. Plan and organize work effectively and ensure its completion.
6. Demonstrate reliability by arriving to work on time and utilizing effective time management.
7. Meet all productivity requirements.
8. Demonstrate team behavior and must be willing to promote a team-oriented environment.
9. Represent the organization professionally at all times.
10.Demonstrate initiative and strive to continually improve processes and relationships.
11.Follow all Frontier Health rules, policies and procedures as well as any applicable laws and standards.

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