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Intake Specialist
3 months ago
Job Type Full-timeDescriptionDescriptionAt Mindfully, our mission is to promote and provide comprehensive, convenient access to quality mental health care that is affordable, progressive, and personalized.We are seeking an individual who is passionate about providing outstanding service for those seeking mental health support. This individual is committed to executing with excellence and is a positive contributor to the administrative team culture whose values are cooperative, friendly, and empathetic. This is a newly created role to fill the needs of a growing team and organization. Benefits:Health, vision, and dentalPaid time offPaid holidays plus floating holidayHSA with employer matchDependent care FSAEmployer-paid Life and AD&D insuranceEmployer-paid short-term and long-term disabilityWellWorks wellness programEmployee assistance program401k with employer matchResponsibilities:Client Intake: Benefits and eligibility checks with insurance; Ensuring credit card is on file and client is supported and prepared for their session.Referrals: Ensuring inbound referrals get tracked, followed up, and scheduled.Back up Counseling and Psychiatry coordinator: Answers phone and schedules patients.Billing Support: Serve as a front office resource to immediately handle questions for improved client experience and prevent from becoming larger issue.Properly advise patients regarding the need for co-payments, referral authorizations, to ensure the patient arrives prepared for their session. Confirms insurance details needed to assess patient eligibility. Responds to and interacts with a variety of individuals including clients, referring providers, other administrative team members, for a majority of every day. Navigates multiple systems and complex scheduling workflows, phone calls, emails, and fax.Accuracy and thoroughness required in electronic and phone communications.All other duties as assigned. RequirementsQualifications:Associate's degree preferred OR HS diploma with experience in healthcare and/or insurance office, specifically benefits and eligibility, revenue cycle management, or billing.Self-starter with exceptional customer service skills - this person brings a track record of handling difficult and emotional conversations while maintaining positive communication (i.e. billing).Coachability - willingness to adapt based on learning and needs.Problem solver - Thinks independently; raises blockers and can offer possible solutions.Experience with and working knowledge of insurance and billing practices in a healthcare setting - able to hit the ground running. Experience and comfort with navigating and working within multiple systems simultaneously, specifically Inbox Health, EMR, Kareo experience strongly preferred.Strong contributor to the culture.Ability to work shifts on Saturdays to answer phones, make client reach-outs; one day off during week (Friday).Ability to work in Fairfield, OH office.
