Customer Service Representative

7 days ago


Capitol Heights, United States Free Line Plumbing Full time
Join Our Team: Customer Service Representative (CSR)/Dispatcher

Company: Freeline Plumbing.

About Freeline Inc.

Freeline Inc. is a leading plumbing company committed to delivering top-notch services to our customers while maintaining a supportive and growth-oriented workplace. We're looking for a dedicated Customer Service Representative (CSR)/Dispatcher to join our team and play a key role in connecting customers with our expert technicians.

Why Work With Us?
  • Health Benefits: We cover 50% of your health insurance premiums.
  • Performance-Based Pay: Earn bonuses for meeting performance goals and contributing to the team's success.
  • Career Growth: Opportunities for professional development in a supportive environment.
Responsibilities

As a CSR/Dispatcher, you will:
  • Customer Support: Answer incoming calls, address customer inquiries, and schedule appointments promptly and professionally.
  • Dispatching: Assign jobs to technicians based on location, expertise, and urgency, ensuring efficiency and customer satisfaction.
  • Scheduling: Manage daily schedules for technicians, optimizing routes and minimizing downtime.
  • Communication: Act as the main point of contact between customers and technicians, keeping everyone informed and updated.
  • Data Entry: Accurately record job details in our ServiceTitan system, maintaining clear and organized records.
  • Team Collaboration: Work closely with office staff and technicians to ensure smooth operations.
Qualifications
  • Strong communication and interpersonal skills.
  • Ability to multitask and thrive in a fast-paced environment.
  • Experience in customer service, dispatching, or a related field (preferred but not required).
  • Familiarity with scheduling or CRM software like ServiceTitan is a plus.
  • Excellent organizational skills and attention to detail.
Compensation and Benefits
  • Base Pay: $20/hourly
  • Performance Pay: Earn additional bonuses for meeting goals, such as booking a set number of appointments per week or helping technicians meet revenue targets.
  • Health Insurance: Freeline Inc. covers 50% of your health insurance premiums.
  • Paid Time Off (PTO): Vacation, holidays, and sick leave available.
Work Schedule
  • Full-time position.
  • Monday through Friday with occasional weekend shifts as needed.

Must have the ability to pass a background check and drug screening test.

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