Customer Service Representative

2 months ago

Milwaukee, United States internationalalfaromeousa.com Full time

The International Autos Group is a family owned and operated group of dealerships serving customers in the Milwaukee, Menomonee Falls, Sheboygan, Chicago, Northwest Indiana markets and Minnesota. The owner of the organization is Ralph Mauro, the son of Frank Mauro, who purchased his original dealership in 1968. Frank Mauro left behind quite a legacy and one that included instilling strong work ethics in Ralph. In turn, Ralph instilled those hard work ethics in his son, Francis, who became the third-generation of the Mauro family to join the auto industry. The International Autos Group will do all they can to promote their employees' growth in the company**.**

We will continually strive to define, improve and operate by setting the highest standards in the retail automobile industry

**Job Duties and Responsibilities:**

* Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket.

* Make change accurately and issue receipts to customers.

* Ascertain and record totals of counter tickets and repair orders, sales deposits and verify against all cash, checks and credit card payments on hand at end of shift (including excel worksheet of service and parts invoice totals) (add credit card slips to balance to batch totals) (communicating any discrepancies) (put repair order, counter tickets or stock numbers on credit card slips or checks). Verify parts and service invoices to batch posting report must account for all invoices closed from the prior day.

* Process internal orders daily.

* Guarantee all checks in accordance with the company policy.

* Answer phones and direct consumer to the proper department and follow up in a timely manner. * Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution.

* Must follow all company safety policies and procedures.

* Promptly and efficiently answer multi-line switchboard and transfer calls.

* Check with Management at the end of each shift before leaving the dealership to make sure they do not need anything additional.

* Filing as needed (Service Repair Orders, Parts Counter Tickets, Car Deal Files, Hard Copies)

* Perform any other special duties as requested by Dealer and other Managers.

**Requirements**

* Regular attendance consistent with attendance policy.

* *Hours 4-8pm Monday - Thursday, 8am-5pm Saturday*

* High school diploma or equivalent

* Ability to read and comprehend instructions and information.

* Ability to stay stationary for long periods of time

* Excellent oral communication skills.

* Professional personal appearance.

* Ability to communicate customers' interests needs and requests to management and sales personnel.

**WE OFFER:**

* Paid training

* Paid vacation

* Medical, dental, and vision

* 401K

* Closed Sundays

**Apply for Customer Service Representative**

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