Customer Service Representative

1 month ago


Milwaukee, United States Western Building Products Full time
Job DescriptionJob DescriptionDescription:

We are seeking an energetic, professional, and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, internal customers, and sales team.


Responsibilities:

- Learn and utilize internal order-entry tools to complete quotes and/or orders.

- Learn and utilize external quote tools to complete quotes and/or orders.

- Respond promptly to customer inquiries via phone, email, or chat.

- Resolve customer complaints and issues in a timely and professional manner.

- Provide accurate information about Western's quality products and services to customers.

- Maintain a positive and professional attitude towards customers at all times.

- Collaborate with other departments to ensure customer satisfaction.

- Keep accurate records of customer interactions and transactions.

- Identify and escalating priority issues to the appropriate department and/or manager.

Western Building Products is a 100% employee-owned company with competitive compensation.
· Retirement funded entirely by company contribution; 10-25% of W2 earnings.

· Monthly bonus/incentive opportunity based on profit.

· Comprehensive and affordable health care for you and your family (medical, dental, vision).

· 8 holidays per calendar year.

· Paid Time Off (PTO) earned from first day.

· Life, Short-term, and Long-term disability coverage at no cost.

· Employee Assistance Program (EAP).

· Training, Growth and Development opportunities.

· Opportunity to be an Owner




We are an equal opportunity employer and welcome applicants from all backgrounds. If you are passionate about providing exceptional customer service and are looking for a challenging and rewarding career, we encourage you to apply for this position.

Requirements:

Requirements:

- High school diploma or equivalent

- Excellent communication and interpersonal skills

- Ability to work in a fast-paced environment

- Strong problem-solving skills

- Ability to multitask and prioritize tasks effectively

- Proficient in Microsoft Office and other relevant software

- Previous customer service experience preferred



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