Dairy Herd Management Systems Support Specialist

3 weeks ago


Romeoville, United States GEA Full time

Responsibilities / Tasks

  • Become expert in GEA FT's "Robotic Milking Concept" and "Good Cow Milking" techniques, with basic hygiene knowledge.
  • Support and master Dairyplan, DairyNet suite, and CowScout herd management software, and understand competitors' software.
  • Document and report requirements for new products, design changes, and software updates.
  • Assist technical support team and conduct software updates as necessary.
  • Provide comprehensive technical product training and support for internal employees, dealers, and customers, covering equipment, networking, and management software.
  • Analyze pre-sale and pre-start-up herds, prepare dealers and customers for transition, and champion successful milking system startups. .
  • Consult customers on herd management/performance, software-related issues, and conduct follow-up on farm visits and consultations with dealers and farmers.
  • Monitor and assist with current test farm installations.
  • Cooperate and communicate with sales personnel, keeping them informed of new projects and potential issues.
  • Develop and deliver product-focused presentations to dealers and customers.
  • Attend trade shows and industry meetings, actively participating in relevant industry organizations.
  • Stay informed on trending topics in dairy management that impact equipment, software, and herd management practices.
  • Maintain relationships with other dairy data organizations to facilitate software interfaces for customer operations and establish long-term partnerships.

Your Profile / Qualifications

  • Preferred: B.S. in agricultural, technical, or related field with 3+ years of experience, or 7-10 years' experience without degree.
  • M.S. and other technical certifications are highly encouraged.
  • Proficiency in Herd Management software and data management.
  • Practical, on-site experience in production agricultural systems.
  • Dairy management experience is highly encouraged, including nutrition, animal health, and milking.
  • Proficiency in project layout, dairy farm operation, and project management.
  • Ability to lead and collaborate within a team to achieve common goals.
  • Flexibility and situational awareness to formulate quick action plans.
  • Strong training, teaching, and technical presentation skills.
  • Competence in network communication.
  • Mechanical and electronic knowledge for system troubleshooting.
  • Excellent organizational, interpersonal, and communication skills.

Working at GEA Group has significant benefits

  • 11 Paid Holidays
  • PTO - Paid Time Off
  • Medical Plans
  • Dental Insurance
  • Vision Insurance
  • Health Savings and Spending Accounts
  • Tuition Reimbursement
  • 401k with excellent employer match
  • Wellness Incentive Program
  • Employee Assistance Program

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