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Records Associate III

2 months ago

Lansing, United States Henry Ford Community College Full time

Henry Ford College presents an opportunity for a Records Associate III

The Records Associate III position supports all academic and non-credit course scheduling, graduation and commencement processes, evaluation of degree requirements, transfer credit entry and evaluation, search and build historical academic records, change of program updates, course substitutions, enrollment and degree verification, and subpoena responses. The Records Associate III will work with various technical systems to ensure the timely and accurate processing of student information. The Records Associate III will assist students and college staff with registration and records related questions while maintaining higher education policies and procedures which include the Family Educational Rights to Privacy Act (FERPA). Duties include but are not limited to grading policies, repeats, drops, withdrawals, duplicate course, and transfer articulation agreements. Minimum Requirements:

Earned associate degree or higher from a regionally accredited institution of higher education or a combination of education and education may be considered. One year experience in higher education, ideally in records and registration or enrollment services. Additional Unique Competencies:

Interpersonal Skills - Treats students, staff, faculty, and the community with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations. Decisiveness - Makes well-informed, effective, and timely decisions, even when data are limited, or solutions produce suboptimal consequences; perceives the impact and implications of decisions on all college stakeholders. Problem Solving - Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations. External Awareness - Understands and keeps up to date on local, national, and international policies and trends that affect higher education and shape stakeholders' views; and how the College impacts the community. Accountability - Is accountable for measurable, high-quality, timely, and cost-effective results. Determines objectives and sets priorities. Accepts responsibility for mistakes and seeks to improve. Complies with established control systems and rules for data integrity. Candidates must demonstrate :

Customer service excellence to enhance customer/student satisfaction. Analytical skills with the ability to assess student situations and make decisions related to student problems with minimal consultation from managers or directors required. Proficiency in Microsoft Office, particularly MS Word and Excel. The ability to handle confidential records with the required caution and professionalism. The ability to communicate effectively, both orally and in writing. The ability to work autonomously in managing multiple tasks and meeting deadlines. Flexibility and adaptability in a rapidly changing, high-stress environment and work well under pressure. The ability and desire to provide excellent customer service to students and the college community. The ability to learn and be trained in and adapt to new technology. The ability to work effectively both autonomously and in a team setting. Personable, energetic customer service-centered performance. Proficiency in Microsoft Office 365 including Excel, Word, Outlook, and Teams; proofreading documentation, and spelling/grammar. Responsibilities:

Serves as a liaison between the Registration and Records Office, Admissions, Enrollment Services, Financial Aid, and the Counseling/Advising Office as it relates to all functions of degree audit, transfer credit evaluation, program changes, enrollment verification, subpoena requirements, catalog, scheduling functions, and communicating policies. Serves as a liaison to outside constituents, such as four-year institutions and business/industry as it relates to student degree status, transfer credit, program changes, and enrollment and degree verification. Process incoming requests received electronically (via workflow queue, email, fax, etc.) and direct mail for document imaging and evaluation to complete the student processing. Research and troubleshoot request issues and provide recommendations to supervisor for resolution. Other duties as assigned.

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