Assistant Food

2 weeks ago

Glens Falls, United States The Queensbury Hotel Full time

Assistant Food & Beverage Director

The Queensbury Hotel is looking for a passionate and motivated leader to join the Food & Beverage team. The Assistant Director's primary purpose is to oversee the daily Food and Beverage operations in support of the Food & Beverage Director.

Job Duties

  • Complete scheduled inventories and ensure proper administration processes are followed.
  • Responsible for reviewing scheduling, entering scheduled times, and monitoring payroll.
  • Collaborate with the Food and Beverage team to create and implement new programs and offerings.
  • Ensure compliance with federal, state, and local food sanitation and safety regulations. Be knowledgeable about the most updated laws and guidelines and communicate this information to the staff.
  • Assist in selecting, coaching, training, and developing staff.
  • Responsible for ensuring the service team is properly trained to deliver exceptional service.
  • Executes all menus, promotions, and programs as outlined by the Food & Beverage Director in accordance with company standards.
  • Monitor Banquet events and ensure everything is set accurately and standards are met.
  • Monitors and provides bar inventories, linen inventories, glassware inventories, flatware inventories and China inventories.
  • Create and implement promotional plans to drive business to all revenue centers.
  • Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Responds to and handles guest problems and complaints.
  • Participates in the budgeting process for areas of responsibility.
  • Reviews comment cards, guest satisfaction results, and other data to identify areas of improvement.
  • Conduct regular departmental meetings.
  • Attend hotel meetings; ensure those daily pre-shift meetings conducted with all team members prior to all events and dining room shifts.
  • Maintain cleanliness and health code standards.
  • Schedule staff to reflect daily occupancy and reservations in order to Monitor and control payroll and other expenses.
KNOWLEDGE, SKILLS, AND ABILITIES
  • Knowledge of Digital Dining, Heartland Time, Opera Cloud beneficial.
  • Knowledge of Microsoft Office and general computer skills required.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Response to requests for service and assistance; Meets commitments.
  • MINIMUM QUALIFICATIONS
  • High School Diploma or Equivalent Required
  • 3 years prior F&B experience recommended.
  • 2 years of supervisory experience required.

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