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Hotel Night Auditor
3 months ago
Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our teams at the Aloft & Element Hotels. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you'll love, please start your application today
Responsibilities
•Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed
•Ensure all guests feel they are having an exceptional experience at the property
•Complete additional bookkeeping, administrative, and accounting procedures as requested
•Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process
•Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general manager
Qualifications
•Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required
•Outstanding communication skills and excellent customer service skills are required
•Requires a flexible schedule that allows for overnight shift hours
•Must be computer proficient; experience with accounting or reservation software is a bonus
•Diploma or equivalent from high school is required; some college is desired
