PT Customer Service Leader

1 week ago


Chesapeake, United States Food Lion Full time

Category/Area of Expertise: Retail Operations Job Requisition: 41898_external_USA-VA-Chesapeake Address: USA-VA-Chesapeake-2708 Yadkin Rd Store Code: Store 01611 Front End (7227496) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service. DUTIES AND RESPONSIBILITIES Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience Greet each customer and uses his or her name whenever possible Avoid personal conversations with other associates when customers are present Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar Ensure work station and front end area of the store has a neat and clean presentation Maintains proper knowledge of all sales associate register functions and Front End accounting services Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner Ensure the MVP savings center KIOSK is filled with paper and properly working Performs the task of sales associate when scheduled or as needed per the surge plan guidelines Performs the task of the customer lead as needed to ensure service standards are maintained Maintain alertness and calls for assistance when needed to service customers per service standards Is courteous and helpful to other associates Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code Adhere to all company guidelines, policies and standard practices Observe and correct all unsafe conditions that could cause associate or customer accidents Notify QA of any cleaning issues or maintenance required on front end Successfully complete computer based training (CBT) and training aid courses Perform all other duties as assigned QUALIFICATIONS High school graduate or equivalent preferred Effective communication and customer service skills Ability and willingness to learn multiple tasks and technical requirements of the job Ability to perform the technical requirements of cashier and service center Must meet minimum age requirements to perform specific job functions Must be able to meet the physical requirements of the position, with or without reasonable accommodations PHYSICAL REQUIREMENTS Ability to use computers and other communication systems required to perform job functions Perform repetitive hand and arm motions Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion Pull or push up to 75 lbs. on occasion Stand 100% of the time, frequently walking short distances Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level Meet established volume activity standards for the position Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time Have sufficient visual ability to check ID cards, checks, invoices and other written documents BOTTLES where applicable: Move empty bottles and containers from the front end to the back room Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.



  • Chesapeake, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 12879_external_USA-VA-Chesapeake Address: USA-VA-Chesapeake-3325 Taylor Rd Taylor Plz Store Code: Store 00622 Front End (7213213) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...


  • Chesapeake, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 222987_external_USA-VA-Chesapeake Address: USA-VA-Chesapeake-910 Great Bridge Blvd Store Code: Store 00889 Front End (7216382) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...


  • Chesapeake, Virginia, United States Food Lion Full time

    Customer Service LeaderFood Lion is seeking a Customer Service Leader to provide fast, easy, flexible and friendly service to our customers. As a key member of our team, you will be responsible for maintaining high standards of customer service, ensuring a positive shopping experience for our customers, and assisting the Customer Service Manager and...


  • Chesapeake, Virginia, United States Food Lion Full time

    Job Title: Customer Service Leader Job Summary: Food Lion is seeking a Customer Service Leader to join our team. As a key member of our front-end team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers. Key Responsibilities: * Provide fast, easy, flexible, and friendly service to...


  • Chesapeake, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 134978_external_USA-VA-Chesapeake Address: USA-VA-Chesapeake-2048 Atlantic Ave. Ste A Store Code: Store 02631 Front End (7235511) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...


  • Chesapeake, Virginia, United States FusionWorks Full time

    Chesapeake Beach Service Manager/Team LeaderFusionWorks is seeking an experienced leader to join our Mobile Hydraulic Emergency Service division in the Baden-Würtemberg region.Key Responsibilities:Provide technical guidance and support to service technicians, including training and onboarding.Develop and implement personnel and deployment plans in...


  • Chesapeake, Virginia, United States TJX Companies Full time

    Discover the Fun in Every DayAt TJX Companies, we're passionate about creating an exceptional customer experience in all 1,000 of our Marshalls stores. Our diverse assortment of brands is always changing, but our commitment to surprise and delight our customers remains unwavering. As a key member of our team, you'll play a vital role in helping customers...


  • Chesapeake, Virginia, United States Food Lion Full time

    At Food Lion, our associates are the backbone of our organization. We strive to provide a fulfilling work experience and reward performance and commitment. Our commitment to professional development includes on-the-job learning opportunities and training. We provide equal employment opportunities to all associates and applicants without regard to race,...


  • Chesapeake, United States Multi-Color Corporation Full time

    **Customer Service Customer Service Rep** Chesapeake, VA, USA Req #3549 Tuesday, January 4, 2022 Multi-Color is one of the largest and most awarded label companies in the world, servicing segments such as Home & Personal Care, Food & Beverage , Wine & Spirits and Consumer Durables. A true global leader, our state-of-the-art facilities operate in over 26...


  • Chesapeake, Virginia, United States Multi-Color Corporation Full time

    Customer Service RepresentativeAt Multi-Color Corporation, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our internal and external customers, ensuring their needs are met and exceeded.Key...

  • Shift Leader

    4 weeks ago


    Chesapeake, Virginia, United States SONIC Drive-In Full time

    SONIC Drive-In Shift Supervisor Job DescriptionAs a SONIC Drive-In Shift Supervisor, you will be responsible for delivering a warm, friendly, and fast experience to every guest. You will be a menu genius, helping SONIC customers navigate all customizable combinations, and empowered to resolve customer concerns, guaranteeing every guest leaves satisfied.Key...


  • Chesapeake, United States Sutherland Full time

    COVID-19 Update: Sutherland is committed to ensuring a safe working environment for our people, their families, and the communities in which we operate. Where possible, we have enabled our teams to work at home (WAH). For anyone who needs to be on-site, we are actively implementing strict health and safety protocols in all of our office locations. We are...


  • Chesapeake, Virginia, United States Multi-Color Corporation Full time

    Customer Service ManagerJoin Multi-Color Corporation, a global leader in premium labels, and take on the challenge of delivering exceptional customer experiences. As a Customer Service Manager, you will be responsible for championing customer intimacy, developing customer-focused solutions, and building a high-performing customer service team.Key...


  • Chesapeake, Virginia, United States Sutherland Full time

    Unlock Your Potential with SutherlandWe are seeking a highly motivated and customer-focused Customer Service Representative to join our dynamic team in Chesapeake, VA. As a key member of our team, you will be responsible for delivering exceptional service and solutions to customers through inbound calls regarding billing inquiries, questions, and issue...


  • Chesapeake, United States C & B Material Handling Full time

    C & B Material Handling, LLC (part of the C & B Equipment family), a leader and supplier of choice in material handling equipment, automation solutions, and industrial equipment rental, is seeking a Material Handling Customer Service Representative for our location in Chesapeake, Virginia. In this role, you will be responsible for driving parts and service...

  • PT Customer Lead

    2 months ago


    Chesapeake, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 391304_external_USA-VA-Chesapeake Address: USA-VA-Chesapeake-717 Battlefield Blvd S Store Code: Store 00374 FRONT END (7209258) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...

  • PT Customer Lead

    1 week ago


    Chesapeake, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 305527_external_USA-VA-Chesapeake Address: USA-VA-Chesapeake-1245 Cedar Road_Ste A Store Code: Store 00494 Front End (7211410) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...


  • Chesapeake, United States Southern States Full time

    Are you interested in joining an industry leader who is passionate about growth? At Southern States Cooperative (A Farmer Owned Cooperative since 1923); we are focused on helping our employees and our customers grow, by being the very best at offering challenging and rewarding career opportunities to our employees and providing superior products, services...


  • Chesapeake, Virginia, United States European Wax Center VA Full time

    About European Wax CenterEuropean Wax Center is a leading provider of waxing services, with a mission to reveal beautiful skin and build confidence in our guests. We're passionate about delivering exceptional customer experiences and creating a positive work environment for our team members.Job SummaryWe're seeking a Guest Service Sales Associate to join our...

  • Team Leader

    3 days ago


    Chesapeake, Virginia, United States Chick-fil-A Full time

    Job SummaryWe are seeking a highly motivated and experienced Team Leader to join our team at Chick-fil-A. As a Team Leader, you will play a critical role in ensuring the success of our restaurant by supervising assigned stations, developing team members, and maintaining high levels of customer service and satisfaction.Key ResponsibilitiesSupervise assigned...