Service Team Lead

2 months ago


Midland, United States Keller Executive Search Full time

Our client is seeking a Service Team Lead for a service center located in Midland, TX. This role will contribute to driving progress for our valued customers.

Responsibilities:

  • Will be reporting directly to the Service Center Manager.
  • Provide functional and technical support to the team in coordinating all activities within the assigned region.
  • Manage a diverse team of multi-skilled technicians and rigorously adhere to safety practices and quality standards.
  • Ensure that facilities and work areas are safe, clean, and fully operational.
  • Handle purchase order of parts and service order execution.
  • Provide effective and timely support to customers and the service center team.
  • Schedule and coordinate the appropriate and timely deployment of fleet and staff for daily activities and project work.
  • Responsible for the maintenance of Electronic Daily Timesheets
  • Drives adherence to business practices and cost controls to ensure profitability.
  • Coordinate the timely maintenance, availability, and reliability of fleet for deployment and resolves fleet discrepancies.
  • Accountable for inventory accuracy and cycle counts
  • Assist with Equipment allocation and assist all stakeholders involved in the process.
  • Provision of reporting and analysis for Service Center Manager
Requirements
  • 5+ years of experience managing a team of 10+ technical employees.
  • Experience with commercial HVAC, Power Distribution or worked as a manager in a shop based for large equipment with direct reports
  • Provide functional and technical support to the team in coordinating all activities within the assigned region.
  • Able to travel 20 to 30% yearly and be on call.
  • A minimum of an associate degree or relevant years of experience, preferably in the Power generation and HVAC industry 6+ years.
  • Proficiency in MS Office and prior experience with an ERP system
  • Excellent interpersonal, teamwork, customer service and Leadership skills
  • Strong organizational skills and skilled at multi-tasking with flexibility and adaptability to changing schedules and shifting priorities.
  • Management experience in a diverse and technically environment required.
Benefits
  • Competitive compensation package $80k-92k / year
  • Annual bonus program tied to company and individual performance.
  • No cost medical plan option available
  • Paid training programs
  • Career growth opportunities and tuition reimbursement
  • Safety-focused culture
  • Other great benefits such as PTO and vacation, extensive training and room to advance.

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