Service Team Lead
3 weeks ago
Our client is seeking a Service Team Lead for a service center located in Midland, TX. This role will contribute to driving progress for our valued customers.
Responsibilities:
- Will be reporting directly to the Service Center Manager.
- Provide functional and technical support to the team in coordinating all activities within the assigned region.
- Manage a diverse team of multi-skilled technicians and rigorously adhere to safety practices and quality standards.
- Ensure that facilities and work areas are safe, clean, and fully operational.
- Handle purchase order of parts and service order execution.
- Provide effective and timely support to customers and the service center team.
- Schedule and coordinate the appropriate and timely deployment of fleet and staff for daily activities and project work.
- Responsible for the maintenance of Electronic Daily Timesheets
- Drives adherence to business practices and cost controls to ensure profitability.
- Coordinate the timely maintenance, availability, and reliability of fleet for deployment and resolves fleet discrepancies.
- Accountable for inventory accuracy and cycle counts
- Assist with Equipment allocation and assist all stakeholders involved in the process.
- Provision of reporting and analysis for Service Center Manager
Requirements
- 5+ years of experience managing a team of 10+ technical employees.
- Experience with commercial HVAC, Power Distribution or worked as a manager in a shop based for large equipment with direct reports
- Provide functional and technical support to the team in coordinating all activities within the assigned region.
- Able to travel 20 to 30% yearly and be on call.
- A minimum of an associate degree or relevant years of experience, preferably in the Power generation and HVAC industry 6+ years.
- Proficiency in MS Office and prior experience with an ERP system
- Excellent interpersonal, teamwork, customer service and Leadership skills
- Strong organizational skills and skilled at multi-tasking with flexibility and adaptability to changing schedules and shifting priorities.
- Management experience in a diverse and technically environment required.
Benefits
- Competitive compensation package $80k-92k / year
- Annual bonus program tied to company and individual performance.
- No cost medical plan option available
- Paid training programs
- Career growth opportunities and tuition reimbursement
- Safety-focused culture
- Other great benefits such as PTO and vacation, extensive training and room to advance.
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