Customer Service Representative

4 months ago

Fort Lauderdale, United States Precision Aviation Group Full time

Velocity Aerospace, located in Fort Lauderdale, Florida and a subsidiary of Precision Aviation Group (PAG), a full service, inventory supported, MRO provider in the aeronautical field with21 domestic and international business units. With unlimited FAA certifications we are able to offer a broad range of products and services. Our client loyalty is founded in the attention and responsiveness we demonstrate before, during, and after the sale. Others sell parts, WE SELL SERVICE

Velocity Aerospace, Fort Lauderdale, FL location has an opening for a Customer Service Representative. This role responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the business unit. Specific daily responsibilities include:

  • Communicates with Customers weekly/daily for in work jobs, via phone, email
  • Resolve customer questions on jobs/quotes
  • Manage customers quote approvals and present and re-quote if needed
  • Confers with production, shipping, warehouse or common carrier personnel to expedite or trace shipments
  • Answers questions from customers or individuals on how a product operates or directs them to the person able to assist them
  • Ensures that quotes are processed through the quoting process in a timely manner
  • Answer questions about warranties or terms of sale
  • Suggest customer solutions when needed
Abilities and Qualifications
  • Ability to coordinate and work well with other departments and individuals within organization
  • Have strong team orientation
  • Competency in Microsoft Office, especially Excel
  • Ability to read and write English, follow verbal instructions and use simple math
  • Able to build and maintain lasting relationships with customers
  • Excellent interpersonal, written & verbal communication skills
  • Strong analytical skills, and the ability to summarize data and trends clearly
  • Ability to work overtime, shift/weekends when needed
  • Knowledge of the aviation industry and airline MRO preferred


At least 1 year of customer service experience in commercial aviation, preferably with an FAA repair station. Minimum of a H. S. Diploma or GED.

We offer competitive pay and wide variety of benefits. Full time associates qualify for health benefits the first of the month following 30 days employment. Options include 4 medical plans, 2 dental plans, vision, base life (company paid), voluntary life, short and long-term disability, flex spending accounts, and telemedicine. Other benefits include: vacation and PTO time accrued with each pay cycle with a vacation carryover/payout option at year end, 9 paid holidays, 401k with company match contributions, and industry specific training opportunities.

Qualified candidates with strong drive, work ethic and commitment to quality are invited to apply at www.precisionaviationgroup.com using the Careers tab at the bottom of the page.

AA/EOE/M/F/D/V

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