Customer Service Representative Full Time | 01 Hartford

1 month ago

Windsor Locks, United States Tucci Learning Solutions Full time

Customer Service Representative Job Details Level Entry Job Location 01 Hartford - Hartford, CT Remote Type N/A Position Type Full Time Education Level High School Salary Range $14.00 - $20.00 Hourly Travel Percentage None Job Shift Day Job Category Customer Service Description **Customer Care Representative**

**Reports To:** Showroom Manager

**Work Hours:** Full Time or Part Time

**FLSA Status:** Non-Exempt

**Branch:** Hartford

**Position Purpose**:

Assist with all aspects of customer service in the showroom via phone and/or email, providing exceptional customer care.

**Essential Functions**:

* Promptly and professionally answer showroom directed calls

* Communicate effectively by phone and/or email

* Schedule appointments

* Check status of orders

* Stock Check

* Release and/or schedule deliveries

* Give accurate directions to any showroom

* Ask questions and respond appropriately to determine the customers needs

* Provide exceptional customer service on a daily basis

* Encourage customers to use our Waterware website

* Possess effective communication and people skills

* Ability to perform mathematical functions for pricing and or taking payments (credit cards)

* Transfer calls quickly and correctly to the right person

* Participate in all product training and customer service training when available

* Must work on Saturdays

* Adhere to showroom dress code

*Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.*

Qualifications **Experience, Education & Skills:**

* Two years customer service experience preferred

* Ability to communicate clearly and effectively; verbally and written

* High School diploma or GED required

**Physical Requirements:**

* While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.

* Specific vision abilities required by this job include close vision requirements due to computer work.

* Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

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