Nov Office Service Associate Chicago IL

2 weeks ago


Chicago, United States Jobscience Full time

We are seeking a polished and professional Hospitality/Office Service Associate to join our Workplace Experience Service team in a high-end corporate setting. This role is responsible for creating exceptional customer experiences through proactive engagement, consistent communication, and high-quality service delivery. The Associate will support daily hospitality operations with a hands-on, bespoke approach to foster meaningful connections and deliver a seamless, engaging experience for both employees and guests.The role is cross-trained in Office Services and Reception, requiring versatility and a commitment to maintaining our high standards.Position: Hospitality/Office Service AssociateLocation: Chicago, IL 60602Schedule: Monday - Friday, 7:45 am - 4:45 pmCompensation: $28 per hourKey Responsibilities but not limited to:Hospitality SupportConfidently manage customer inquiries and issues, ensuring resolution in a professional mannerConduct daily walkthroughs, noting any immediate needs or potential safety concernsPrepare and maintain meeting and collaboration spaces in "ready-to-use" conditionEnsure all office equipment is operational; address any issues promptlyCoordinate with facilities, engineering, and project management teams to optimize workspace functionalityPerform daily hospitality rounds across conference rooms, huddle areas, and pantriesManage high-touch cleaning for key areas (sanitize surfaces, restock PPE, wipes, hand sanitizers)Oversee kitchen and breakroom maintenance, including pantry restocking and set up for eventsArrange and manage catering services for breakfast/lunch meetings and eventsEnsure service delivery meets established Service Level Agreements (SLAs) and compliance standardsConsolidate customer feedback and generate monthly reportsAssist with Mail & Print services during peak times and cover for breaks/lunchesCustomer Service & CommunicationsGreet clients daily by name, fostering a welcoming environmentActively engage with clients and employees, spending at least four hours per day interacting onsiteBuild strong relationships with stakeholders at all levels, presenting a "hospitality calling card" as neededShare company updates and information with the Sheppard Mullin teamRespond to requests and inquiries promptly (within one day), prioritizing urgent needsAdministrative DutiesRestock pantry and office supplies as requiredAdminister workplace policies, such as clean desks and proper space useSupport additional tasks as directed by the Workplace/Facility ManagerProvide backup reception support (1 hour daily) and full coverage during absencesQualifications:Bachelor's degree or equivalent experience3-5 years of experience in hospitality, tourism, events, or a related fieldConfident, friendly, and engaging personalityStrong customer-focused approach with a passion for delivering high-quality serviceExcellent communication skills, both verbal and written, with professionalism across all levelsDetail-oriented, organized, and able to manage time effectivelyTeam-oriented and highly collaborativeProficiency in Microsoft Office (Excel, Word, Teams, and Outlook)Required Skills:Ability to lift 50+ poundsPrior catering experienceCorporate polish and professionalismPreference for experienced candidatesStrong proficiency in Microsoft Outlook and Calendar managementNote: Job functions and responsibilities may change as determined by management or Forrest Solutions.We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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