Customer Success Manager

2 months ago

San Francisco, United States odaseva.com Full time

About Odaseva: Odaseva helps Salesforce enterprises protect and secure their most valuable asset - data. With the Odaseva Enterprise Data Security Platform, data-driven enterprises can secure critical Salesforce data against evolving threats, maintain operational integrity, and comply with data regulations. Global Fortune 500 companies like LVMH, Michelin, Schneider Electric, Toyota, Capgemini and non-profits trust Odaseva with their most complex data security challenges. More than 120 million Salesforce users rely on Odaseva, and we’re backed by Salesforce Ventures. Odaseva’s integrated suite of security products features Zero Trust architecture and real-time processing that not only meets but anticipates the stringent demands of global compliance. We provide businesses with the tools to prove recovery readiness, streamline precise data restoration, and leverage tools that protect the integrity and availability of critical data. It's a great time to join us When you join Odaseva, you’ll work alongside some of the most accomplished people in the Salesforce ecosystem. Your Role: As a Customer Success Manager, you will be a key contributor to the success of Odaseva. You’re part Project Manager, Consultant, Product Expert and cross-stream Quarterback. Our Customer Success Technologists’ main goal is to ensure the success and happiness of our strategic customers leading towards increased adoption, retention, customer satisfaction and ultimately, the expansion of the Odaseva footprint. Your responsibilities will include: Acting as the trusted advisor that drives product adoption and satisfaction of our Success Plan and Top-20 global customers Creating a relationship of trust and technical credibility with our customers to better identify and meet their Data Governance and Security needs Staying up-to-date with the latest Odaseva Platform enhancements and known issues to be relevant and impactful with your customers and peers Leading the onboarding process of our key customers Accelerating the adoption of the Odaseva products for each customer to help them achieve maximum value from their investment in our technology Delivering deep product demos to increase the awareness of our products to our customers Being the main point of contact for your customers and sharing your knowledge to address complex use cases Being the escalation point of contact when needed and driving proactive/reactive initiatives to manage accounts at risk (red accounts) Being the Voice of the Customer for feedback to the relevant streams regarding product enhancements, new features, and processes change suggestions to improve our technology, support and elevate customer experience Mobilizing other Odaseva resources in order to maximize customer satisfaction Engaging in renewal and upsell conversations with designated Sales team members to expand the Odaseva customer footprint Sharing your technical knowledge with the greater CSM / CST organization through regular enablement sessions Participating to the creation of meaningful content to improve our Knowledge Base and overall documentation You will bring: 12+ years of proven experience working in a customer-facing technical role within the Salesforce ecosystem or in the Data Governance, Backup, or Security industries 5+ Salesforce certifications (Admin, Advanced Admin, Platform App Builder, Developer, Cloud Consultant, etc) Strong experience leading and facilitating executive meetings or technical workshops with admins and architects Ability to engage in technical conversations on data security & governance topics such as Salesforce APIs, Salesforce Security, Archiving, Data Masking and Seeding, etc Project manager mindset (prioritization, multitasking and organization skills) Willingness to share their technical knowledge with their peers Excellent written and verbal communication skills, empathetic, good listener with the ability to establish trustful relationships Ability to understand and translate customer challenges and concerns into solution-oriented discussions to demonstrate the business value of our solutions and services Ability to align our platform features with customer objectives Understanding of key data governance concepts (backup, restore, security) and share this knowledge with customers via meetings, webinars, and whitepaper and peers in CSM training sessions Ability to prioritize and perform effectively in a highly dynamic work environment Full professional proficiency in English Odaseva’s values are: Trust, Customer Centricity, Engagement, Excellence, Continuous Innovation, and Teamwork Odaseva offers an inclusive, supportive work environment where talented people innovate and grow. In our work together, we seek to be smart, humble, hardworking and above all - collaborative. If this sounds like a good fit for you, we encourage you to apply. We are: Pro-equality, pro-diversity ️ A team of smart and kind people (inspire emulation - not competition) ️ A culture of professional excellence yet casual style A place where you can make an impact and grow your career ️ A company at the forefront of data & cloud innovation A competitive employer Truly international, with offices in Paris, San Francisco, Sydney and London In favour of Flex office Odaseva is an EEO employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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