Customer Success Manager

3 weeks ago


San Francisco, United States Ditto Full time

Ditto allows teams to manage their copy from design to production with a single source of truth. Over 3600+ teams (from Fortune 500 companies to startups) currently use Ditto. ‍ Copy is currently the most under-leveraged aspect of building product, despite being even higher ROI than design and touched by everyone from legal to engineering.

We're backed by incredible investors like Y Combinator, Greycroft, Soma Capital, and founders/top operators from Doordash, Kabam, IFTTT, and Pinterest. We're a fast-moving team, and this role is an opportunity to join an early-stage startup as one of the first employees and directly impact how teams build product. 📍 Location:

San Francisco / Remote 🌉 💰 Compensation:

$80-130K OTE, early team equity ⚡️ As a customer success manager, you'll:

  • own and maximize the success of enterprise customers, including onboarding, training, value creation, and renewal
  • manage and build relationships with stakeholders of all levels (from ICs to C-level execs at Fortune 500 orgs) and functions (design, product, engineering)
  • collaborate with Sales to identify opportunities for upselling and expanding existing accounts
  • proactively address concerns to help customers adopt and use Ditto at scale
  • analyze customer usage data to identify opportunities for deeper usage and product improvements
  • conduct regular check-ins and business reviews with enterprise customers to assess their evolving needs
  • own GRR and NRR targets for your assigned book of business 🤝 We're looking for someone that:
    • has 3-5 years of experience in a customer success or account management role (esp. working with design, engineering, and product teams, or design/developer tools)
    • has a proven track record of successfully onboarding, expanding, and retaining enterprise-level customers
    • has experience carrying and exceeding GRR, NRR, or expansion targets
    • has experience facilitating change management to drive successful onboarding and adoption
    • can be hands-on in understanding and leading discussions around technical concepts and workflows
    • can communicate clearly and empathetically
    • is able to thrive in a fast-paced, dynamic startup environment


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