Technical Product Specialist

2 weeks ago


Wayne, United States Affiliated Independent Distributors, Inc. Full time

The Technical Product Specialist role is instrumental in delivering expert product information and insights to support AD's eContent Service. The core duties involve ensuring adherence to data governance standards during the product quality assurance process, acting as a go-to resource for eCommerce product information, and pinpointing areas for enhancing customer satisfaction.

Responsibilities will include standardizing product content to improve the customer experience across numerous independent distributor eCommerce platforms. Expertise in technical aspects and collaborative methods will play a crucial role in leading ongoing optimization endeavors and measurable improvements to AD's Digital Product Catalog customized for specialized industries like Industrial, Electrical, Safety, Plumbing/PVF, HVAC, and Bearings & Power Transmissions.

Responsibilities:

  1. Leading Content Quality Assurance - follows AD standard data governance procedures and guidelines during the product QA and ticketing process
  2. Provides product expertise and makes product information decisions for eCommerce
  3. Identify improvements for content normalization by providing product knowledge to optimize the AD Digital Catalog for use on hundreds of independent distributors websites
  4. Ensure content is structured properly (taxonomy) and categorized accurately to yield higher search results and improving end user experience
  5. Partner with internal product experts and external vendors to continually refine and standardize product content across all our digital channels.
Requirements

Knowledge, Skills, Abilities:
  1. Strong understanding of technical concepts and the ability to translate them into clear, concise product information.
  2. 4+ years of product knowledge within one or more of the following verticals: the Bearing & Power Transmission, Plumbing, PVF, Plumbing, Safety, Electrical and/or Industrial Fields
  3. Keen eye for detail and a commitment to accuracy
  4. Excellent communication and collaboration skills
  5. Passion for product information and its role in customer experience
  6. Knowledge of eCommerce and interest in working with technology

Qualifications:
  • 5+ years of in-field experience
  • Knowledge of product content / eCommerce related position
  • Comfortable with technology
  • Passion for eCommerce
Additional Comments:
  • Position is based in Wayne, PA where we have a hybrid work schedule with 3 days in the office (Tuesdays-Thursdays & Mondays and Fridays remote)
  • AD Hours of Business are 8:00 AM - 5:00 PM
  • Travel: Minimal

  • Product Specialist

    5 days ago


    Fort Wayne, Indiana, United States Cytracom Full time

    About Us: Located in the Dallas - Fort Worth Metroplex, Cytracom has evolved from an established VoIP provider of business voice services sold through IT channels into a rapidly growing UCaaS provider that will DOUBLE in size this year Communication is a critical component for everyday business and it's our company mission to Connect the Modern Workforce We...

  • Loan Setup Specialist

    1 month ago


    Wayne, United States Final Documents Specialist Full time

    Headquartered in the Washington, D.C. suburb of Woodbridge, VA., and licensed to operate in 40 states, J.G. Wentworth Home Lending (JGWHL) has built its success over the past 15 years in originating Conventional, VA, and FHA loans. Known for its outstanding reputation and commitment to excellence, JGWHL has earned several prestigious awards, including Costco...


  • Wayne, United States Metropolitan YMCA of the Oranges Full time

    Program Specialist/Technical Director-Cultural Arts Wayne YMCA, 1 PIKE DR, WAYNE, New Jersey, United States of America Req #736 Friday, April 12, 2024 We are an all - inclusive organization joined together by a shared commitment to nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility. As a growing, mission...


  • Fort Wayne, United States Orion Talent Full time

    Description Position Details: •Title: Field Technical Trainer Applications Specialist •Location: Northeast Indiana •Compensation: $25-32/hr + OT + Per diem($59/day) and EOY Bonus •Benefits: Health/Dental/Vision insurance, PTO. •Shift/Travel: Travel up to 100% of the time based on customer training requirements. Travel and training generally...


  • Wayne, United States Transit Technologies Full time

    Job DescriptionJob DescriptionEcolane is the industry-leading provider of intelligent web-based paratransit scheduling software. Combining a powerful and intuitive demand response platform, the Ecolane software enables transit providers to increase productivity, streamline efficiency, and provide outstanding client satisfaction. With 250+ customers in...


  • Fort Wayne, United States Cleveland Range Full time

    We are Welbilt! We design, manufacture and supply best-in-class commercial food and beverage equipment for the global food service market. We empower you to grow with us. We recognize you and reward you. We win together as one team. Bring your passion for excellence to our table. As Technical Service Specialist - you will be responsible for providing...


  • Fort Wayne, Indiana, United States Cytracom Full time

    About Us:Located in the Dallas - Fort Worth Metroplex, Cytracom has evolved from an established VoIP provider of business voice services sold through IT channels into a rapidly growing UCaaS provider that will DOUBLE in size this year Communication is a critical component for everyday business and it's our company mission to Connect the Modern Workforce We...


  • Fort Wayne, Indiana, United States Cytracom Full time

    About Us:Located in the Dallas - Fort Worth Metroplex, Cytracom has evolved from an established VoIP provider of business voice services sold through IT channels into a rapidly growing UCaaS provider that will DOUBLE in size this year Communication is a critical component for everyday business and it's our company mission to Connect the Modern Workforce We...


  • Wayne, United States Milenium Inc. Full time

    Fiber Design SpecialistPOSITION SUMMARY:The Fiber Design Specialist will be responsible for the design and documentation of Prime-One Fiber-To-The-Home (FTTH) network in a Geographic Information System (GIS) database. The Fiber Design Specialist will be drafting, fiber network designing, generating construction and/or splicing reports, and building robust...


  • Wayne, United States Milenium Inc. Full time

    Fiber Design SpecialistPOSITION SUMMARY:The Fiber Design Specialist will be responsible for the design and documentation of Prime-One Fiber-To-The-Home (FTTH) network in a Geographic Information System (GIS) database. The Fiber Design Specialist will be drafting, fiber network designing, generating construction and/or splicing reports, and building robust...


  • Wayne, United States Milenium Inc. Full time

    Fiber Design SpecialistPOSITION SUMMARY:The Fiber Design Specialist will be responsible for the design and documentation of Prime-One Fiber-To-The-Home (FTTH) network in a Geographic Information System (GIS) database. The Fiber Design Specialist will be drafting, fiber network designing, generating construction and/or splicing reports, and building robust...


  • Wayne, United States StaffChase Full time

    Job Title: - Asset Sales Specialist/Collections Location: - Wayne, PA Hybrid Your Function: As an Asset Sales Specialist, you will execute the remarketing activities of assets for different departments of business and end of lease management of the active lease portfolio, to maximize the value of and profit on assets, which have to be remarketed. You...


  • Wayne, United States Education Management Solutions Full time

    Are you someone who enjoys interacting with clients? Do you love solving challenging problems? Are you looking for the next step in your career? If this is YOU, come and join EMS and our Client Support team! The Client Support Specialist will be the first point of contact with the customer. This is an important position that requires excellent listening,...


  • Wayne, United States United States Liability Insurance Group Full time

    Back to Open Opportunities Returning Applicant? Login Now Notice: Applicants must be currently authorized to work in the country where this job is located on a full time basis. View USLI expansive company benefits, perks & more! *Not applicable to External Customer Program State Filing Specialist Location:Wayne, PA Team:Underwriting Claims Audit Job...


  • Fort Wayne, United States Franklin Electric Full time

    Job DescriptionJob DescriptionDescriptionResponsible for providing high-level second-tier product-specific technical information and support to internal and external customers. Advises and recommends solutions to customers while presenting additional products and services as warranted.Key ResponsibilitiesProvides technical support and troubleshooting for...


  • Wayne, United States AssetWorks Full time

    Job Summary:At AssetWorks, the FA Support team provides support to our customers as well as providing support for environments that are running in-house. The team is split into three focus groups; Level 1 Software Support Analysts, Functional and Technical representatives. All three teams collaborate to support the customer base and many of the job duties...


  • Wayne, United States Affiliated Independent Distributors, Inc. Full time

    Job Type Full-time Description Position Summary: Affiliated Distributors, consistently ranked one of Philly's Best Place to Work, is looking for a Product Manager to join our growing team. This hybrid position plays a key role in engaging with AD's Membership and all areas of the business to develop roadmaps and requirements to build value-added technology...


  • Fort Wayne, United States Franklin Electric Full time

    Technical Service EngineerDepartment: Engineering Employment Type: Full Time Location: US - Indiana - Fort Wayne Reporting To: Rick Campbell Description Responsible for providing high-level second-tier product-specific technical information and support to internal and external customers. Advises and recommends solutions to customers while presenting...


  • Fort Wayne, United States SAIC Full time

    SAIC is seeking candidates to support United States Strategic Command (USSTRATCOM) for aData/Configuration Management Specialistposition. The primary focus will include: running, updating and writing new scripts/programs to update data, configuring data for users/planners, troubleshooting data and application errors, writing and clarifying technical...


  • Wayne, United States Empire Technical Fabrication LLC Full time

    Job DescriptionJob DescriptionEmpire Technical Fabrication is adding a fiber sheet and tube laser to our CNC capabilities.We are a full service entertainment, event, and structural steel provider.Typical Schedule: 7:30 am - 4:00 pmJob Duties/Qualifications:• Operate the sheet and tube laser equipment and other machinery used in the production process or...