Customer Success Manager, Mid-Market
4 weeks ago
About the Company 3Play Media is a profitable technology company revolutionizing how people consume online media. Our premium live captioning, transcription, audio description, and translation solutions serve over 10,000 higher ed, enterprise, media, and government customers. Established in 2007 at MIT Sloan, we've since expanded with headquarters in Boston, MA, and offices in Minneapolis, MN, and Calgary, AB. About the Job Are you passionate about truly helping people and making a significant impact? 3Play Media, a leading full-service video accessibility solution, is seeking a highly motivated and customer-centric individual to join our team as a Customer Success Manager, Mid-Market. In this role, your primary responsibilities will be to support our existing mid-market customers in the education and corporate sectors, ensuring they maximize the value of our solutions. You will work closely with customers to build and maintain strong relationships, understand their needs, provide ongoing support, and help them achieve their accessibility goals. Duties and Responsibilities Establish and nurture strong, long-lasting customer relationships and position yourself as a trusted advisor by understanding their business needs and objectives. Understand customers' goals and tailor our products and services to meet their specific needs, offering solutions that drive value. Onboard customers and new groups to the 3Play platform to delight customers and accelerate value recognition. Provide timely and proactive support to ensure customer satisfaction and retention for assigned accounts. Provide product demonstrations, training sessions, and best practices to customers to maximize their utilization of our products and services. Partner with Sales to identify growth opportunities within existing accounts. Advocate for customers' needs within 3Play, providing feedback to Product and Development Teams to enhance our offerings. Maintain accurate records of customer interactions, issues, and resolutions within our CRM systems. Position Requirements Bachelor's degree or equivalent experience. 1 - 2 years of Customer Success, Support, Account Management, or related role experience (ideally in software or SAAS industries). Direct experience with enterprise SaaS technology, SOA, REST-style APIs, ETL, and handling data/content exchange with video platforms and content management systems. Solid understanding of customer relationship management and customer success principles. Exceptional communication skills, with the ability to build rapport and trust with customers and internal stakeholders. A natural problem solver, with an innate curiosity for life and a love for technology, who can work in a fast-paced environment and manage competing priorities. Comfortable using online tools and systems; familiarity with Google Suite, JIRA, and CRM systems (Zendesk, Hubspot) is a plus Understanding of consumer behaviors and industry trends. Work Environment We have an awesome work environment Our team is hard-working, laid-back, and fun. There are no politics or wasteful meetings, and projects get done quickly and efficiently. The team is dedicated to building a successful company. We have a spacious office with lots of natural light located in the North End. The work we do is fun, engaging, and gratifying. Your work will have a direct impact on our company's success. Location 3Play Media is located in Boston, MA - North Washington St on the Green & Orange line near North Station. We are in the heart of Boston's thriving North End District. We are located near some of the best restaurants and surrounded by Boston's buzzing tech scene. Perks Professional growth and development opportunities Competitive compensation Medical, Dental, and Vision benefits 401K matching program Paid vacation, birthday, volunteer days, and sick leave Disability and life insurance Charitable contribution matching program Transportation and lunch subsidies Company-sponsored social events Snacks and beverages provided #J-18808-Ljbffr
-
Customer Success Manager, Mid-Market
1 month ago
Boston, United States 3Play Media Full timeJob DescriptionJob DescriptionAbout the Company3Play Media is a profitable technology company revolutionizing how people consume online media. Our premium live captioning, transcription, audio description, and translation solutions serve over 10,000 higher ed, enterprise, media, and government customers. Established in 2007 at MIT Sloan, we've since...
-
Customer Success Manager, Mid-Market
1 month ago
Boston, United States 3Play Media Full timeAbout the Company 3Play Media is a profitable technology company revolutionizing how people consume online media. Our premium live captioning, transcription, audio description, and translation solutions serve over 10,000 higher ed, enterprise, media, and government customers. Established in 2007 at MIT Sloan, we've since expanded with headquarters in...
-
Manager, Customer Success
3 weeks ago
Boston, United States Klaviyo Full timeAt Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the...
-
Manager, Customer Success
1 month ago
Boston, United States Klaviyo Full timeAt Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the...
-
Customer Success Manager
3 months ago
Boston, United States Michael Page Full timeMy client is a 150 employee global MarTech, SEO and client reviews SaaS company. They have a 30 employee team in the US and are rapidly growing. They work with both mid market and enterprise clients globally with a high focus in the travel and automotive space and clients like TripAdvisor, Priceline and more. Client Details My client is a 150 employee global...
-
Customer Success Manager
3 months ago
Boston, United States Magna5 Full timeTitle: Customer Success Manager, CSM-I, Boston **Role is managing Boston-based accounts. Candidates located within the Boston region are highly preferred.** Magna5 provides a portfolio of managed IT services, including network and desktop management, cybersecurity, private and public cloud services and back-up and disaster recovery, to name a few. Our...
-
Sr. Customer Success Manager
3 weeks ago
Boston, United States JLL Technologies Full timeAbout the role: Our Customer Success Managers (‘CSMs’) play a crucial role in building long-term, transformational customer relationships by partnering with customers across our Enterprise, Strategic, Mid-Market, and Growth customer segments. You will engage with customers at key points throughout their lifecycle and collaborate with internal teams...
-
Customer Success Manager II
2 weeks ago
Boston, United States JLL Technologies Full timeAbout the role: Our Customer Success Managers (‘CSMs’) play a crucial role in building long-term, transformational customer relationships by partnering with customers across our Enterprise, Strategic, Mid-Market, and Growth customer segments. You will engage with customers at key points throughout their lifecycle and collaborate with internal teams...
-
Customer Success Manager II
3 months ago
Boston, United States JLL Technologies Full timeAbout the role: Our Customer Success Managers (‘CSMs’) play a crucial role in building long-term, transformational customer relationships by partnering with customers across our Enterprise, Strategic, Mid-Market, and Growth customer segments. You will engage with customers at key points throughout their lifecycle and collaborate with internal teams...
-
Sr. Customer Success Manager
3 months ago
Boston, United States JLL Technologies Full timeAbout the role: Our Customer Success Managers (‘CSMs’) play a crucial role in building long-term, transformational customer relationships by partnering with customers across our Enterprise, Strategic, Mid-Market, and Growth customer segments. You will engage with customers at key points throughout their lifecycle and collaborate with internal teams...
-
Director of Sales
2 days ago
Boston, United States Semrush Full timeJob Description Hi there! We are Semrush, the global leader in online visibility management, empowering some of the world’s largest enterprises to achieve measurable results in search engine optimization, pay-per-click, content marketing, social media, and competitive research campaigns. Some numbers from our Q2 earnings: ARR 25% Growth YoY Large...
-
Director of Sales
2 days ago
Boston, United States Semrush Full timeJob Description Hi there! We are Semrush, the global leader in online visibility management, empowering some of the world’s largest enterprises to achieve measurable results in search engine optimization, pay-per-click, content marketing, social media, and competitive research campaigns. Some numbers from our Q2 earnings: ARR 25% Growth YoY Large...
-
Customer Success Manager
2 weeks ago
Boston, United States Zoom Corporation Full timeWhat You Can Expect This role will dedicate 65% time to SMB strategic relationship building and 35% of capacity focussed on improving our renewals process. Be responsible for ongoing relationship-building and driving business adoption of the Workvivo product for Mid-Market and Enterprise customers throughout the post-launch journey. About The...
-
Mid-Market Sales Leader
4 days ago
Boston, Massachusetts, United States TravelPerk Full timeAbout UsTravelPerk is a fast-growing SaaS platform designed to meet the demands of businesses for booking, managing, and monitoring corporate travel.Our mission is to revolutionize the $1.3 trillion business travel industry by providing a comprehensive range of travel options, an effective booking system, and round-the-clock customer support, establishing...
-
Customer Success Manager
3 weeks ago
Boston, United States Zoom Video Communications Full timeWhat you can expect This role will dedicate 65% time to SMB strategic relationship building and 35% of capacity focussed on improving our renewals process. Be responsible for ongoing relationship-building and driving business adoption of the Workvivo product for Mid-Market and Enterprise customers throughout the post-launch journey. About the Team Workvivo...
-
Customer Success Manager
3 months ago
Boston, United States Colossus, LLC Full timeCaliber is looking for a Customer Success Manager to join our team! As the Customer Success Manager (CSM) you will responsible for driving the ongoing success, adoption and benefit realization of the Caliber solutions across your assigned accounts. As the expert on each customer’s strategic goals and operations, you will guide customers and drive adoption...
-
Customer Success Manager
2 weeks ago
Boston, United States BlueConic Full timeFull-time, Remote (US) Hurry up! We've got a dream to build! BlueConic is a fast-growing Boston-based SaaS startup in search of a unique individual who blends a consultant's obsession with solving customer problems with a digital marketing technologist's skillset. If you love happy customers as much as you love data and development, you're going to be a...
-
Customer Success Manager
2 months ago
Boston, United States BlueConic Full timeFull-time, Remote (US) Hurry up! We've got a dream to build! BlueConic is a fast-growing Boston-based SaaS startup in search of a unique individual who blends a consultant's obsession with solving customer problems, with a digital marketing technologist's skillset. If you love happy customers as much as you love data and development, you're going to be a...
-
Customer Success Manager
1 month ago
Boston, United States Seaport Search Partners Full timeCustomer Success Manager - Job Description Do you want to be a part of a fast growing SaaS startup for identity security and compliance? Our client is the only solution that integrates with all SaaS applications, cloud platforms, and on-premises systems to deliver a comprehensive, single source of truth for identity security and compliance. We are looking...
-
Customer Success Manager
1 month ago
Boston, United States Seaport Search Partners Full timeCustomer Success Manager - Job Description Do you want to be a part of a fast growing SaaS startup for identity security and compliance? Our client is the only solution that integrates with all SaaS applications, cloud platforms, and on-premises systems to deliver a comprehensive, single source of truth for identity security and compliance. We are looking...
