Customer Service Rep

3 weeks ago


Nashville, United States SomethingInked Full time
Job Title: eCommerce Customer Service Representative

Department: eCommerce

Reports to: Director of eCommerce & Web Services

Position Summary:

The eCommerce Customer Service Representative will assist the Director of eCommerce & Web Services with day-to-day activities mainly associated with communicating directly with online customers via email regarding their online order and/or the web stores and their associated products in a kind, professional, and timely manner.

Essential Duties and Responsibilities:

Replying to customer message inquiries for our clients' online stores

Online order management specifically in regards to refunds, exchanges, and order edits

Group emailing order updates

Staying aware of new product launches and inventory statuses

Representing the company and our clients' companies in a kind, professional, and timely manner

Work with internal teams to accomplish customer service goals via eCommerce

Work with clients to manage brand reputations

Following company guidelines to help streamline ecommerce customer service processes from start to finish

Requirements

Requirements:

Typing, spelling, grammar, and a positive attitude

Working knowledge of Google Suite, specifically Gmail, Google Sheets and/or Excel

Can work in a fast-paced environment

Detail oriented

Self motivated and can work independently and with a team

Desire to keep/make customers happy and have a positive impact on their day

Preferred but not required:

Experience using Zendesk or similar customer service software

Experience using Shopify or similar ecommerce software

Experience using Shipstation or a similar shipping/fulfillment software
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