Customer Service Rep
3 weeks ago
Department: eCommerce
Reports to: Director of eCommerce & Web Services
Position Summary:
The eCommerce Customer Service Representative will assist the Director of eCommerce & Web Services with day-to-day activities mainly associated with communicating directly with online customers via email regarding their online order and/or the web stores and their associated products in a kind, professional, and timely manner.
Essential Duties and Responsibilities:
Replying to customer message inquiries for our clients' online stores
Online order management specifically in regards to refunds, exchanges, and order edits
Group emailing order updates
Staying aware of new product launches and inventory statuses
Representing the company and our clients' companies in a kind, professional, and timely manner
Work with internal teams to accomplish customer service goals via eCommerce
Work with clients to manage brand reputations
Following company guidelines to help streamline ecommerce customer service processes from start to finish
Requirements
Requirements:
Typing, spelling, grammar, and a positive attitude
Working knowledge of Google Suite, specifically Gmail, Google Sheets and/or Excel
Can work in a fast-paced environment
Detail oriented
Self motivated and can work independently and with a team
Desire to keep/make customers happy and have a positive impact on their day
Preferred but not required:
Experience using Zendesk or similar customer service software
Experience using Shopify or similar ecommerce software
Experience using Shipstation or a similar shipping/fulfillment software
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