Solutions Engineer

3 weeks ago

Cleveland, United States GenomOncology Full time

Our team is composed of functional experts in GenomOncology's product offerings. Solutions Engineers work directly with customers (e.g. pathologists, oncologists, bioinformaticians, lab directors, clinical geneticists, and IT staff) to gain an understanding of client software requirements for clinical data analysis. They translate this understanding into the GO Precision Oncology Platform by designing new features and working closely with our development team to implement them. Following design and implementation, they test the features end-to-end, ensuring the highest quality deliverable for our customers. This job will allow you to join a passionate team while learning widely translatable hard and soft skills. For the current opening, we are looking for someone who has experience in software, systems, and/or biomedical design processes and product implementation to support patient providers. The ideal candidate should have 1-2 years of relevant work experience and a passion for applying software solutions to advance cancer treatment options. ·

Collaborate with a set of client accounts to understand clinical workflows and configure GenomOncology software solutions accordingly ·

Technical design of relevant product features to meet client needs ·

Quality assurance and testing of GenomOncology software to ensure an accurate technical and clinical user experience ·

Train client users on how to use GenomOncology tools ·

Provide ongoing customer support to ensure a high level of customer satisfaction ·

Participate in business development and account expansion activities (e.g. demonstrations) as appropriate Qualifications ·

Superior analytical and critical thinking skills ·

Strong scientific background and ability to quickly learn new concepts. Either a BS or higher degree in life sciences or engineering. ·

Strong computer skills and ability to independently acquire a working knowledge of new software and analysis techniques. ·

Excellent verbal and written communication skills ·

Ability to manage multiple tasks and/or projects at once; strong time management skills

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