Customer Service Representative

4 weeks ago

Springfield, United States Ozarks Coca ColaDr Pepper Bottling Company Full time
SUMMARY: Responsible for assisting Customer with incoming/outgoing calls requesting product, service or repairs. Dispatch Service Techs to customer location, explaining customer issues in detail and track information for call in computer database.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
  • An excellent Customer Service skill on phone, with ability to understand and respond to Customer requests/ordering. Customer satisfaction is top priority.
  • Call Customers to solicit orders for product. 100% accuracy required on order intake/delivery.
  • Ability to upsell Customers on current products and newly offered products.
  • Informs Customer of standard procedures or resolution for their requests.
  • Coordinate problem resolution with Service Department.
  • Excellent communication skills both oral and written.
  • Ability to multi-task.
  • Dispatch Service Tech and enter service call notes in computer database.
  • Extensive data entry from various sources of available information.
  • Invoice preparation, filing and Accounts Receivable.
  • Responsible to develop memos, correspondence, reports and other documents as assigned or requested. Assist with a variety of clerical type duties.
  • Direct incoming phone inquiries to appropriate resources.
  • Other duties may be assigned or requested.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUPERVISORY RESPONSIBILITIES: None.

Requirements

COMPETENCIES: Excellent interpersonal and written/verbal communication skills, competent computer skills in use of Word, Excel, and Access, with ability to create spreadsheets and databases for analysis and tracking of various information. Demonstrated organizational skills.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Education and/or Experience: High school or GED preferred but not required. One (1) year work experience in a dispatch, or in a customer service representative position.
  • Language Skills: Ability to read, analyze and interpret reports and work instruction. Ability to respond to common inquires or complaints from customer, or members of the business community. Excellent skills in both written and verbal communication required.
  • Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Must be able to understand basic math.
  • Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions supplied in both written and verbal format. Close attention to detail required to verify product stock numbers and date codes.

Computer Skills: Knowledge of Microsoft Office (Word, Excel, Outlook, Access).

Certificates, Licenses, Registrations: None.

Other Skills and Abilities: None.

Other Qualifications: None.

TRAVEL REQUIRED: None.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; use hands; climb stairs; balance, stoop, kneel, crouch or crawl; talk or hear. This position requires the employee to remain in a seated position up to 90/95% of workday. The employee must occasionally lift, push, pull, carry and/or move from 10 to 50 pounds. Specific vision abilities required by the job include close vision. Repetitive use of the hands/arms/shoulders required in completing data entry work on computer.

WORK ENVIRONMENT: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The noise level in the work environment is usually moderate (typical office environment). Long periods of time in a seated position required for this position.

  • Customer Service Representative

    4 weeks ago

    Springfield, United States QCHI Full time

    LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team!This position will work at Store 0567 located at 1102 S Glenstone Ave Springfield, MO 65804.LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team!This Customer Service Representative position is a...

  • Customer Service Representative

    4 weeks ago

    Springfield, United States QCHI Full time

    LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team!This position will work at Store 0567 located at 1102 S Glenstone Ave Springfield, MO 65804.LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team!This Customer Service Representative position is a...

  • Customer Service Representative

    2 weeks ago

    Springfield, Virginia, United States Giant Food Full time

    Opportunity OverviewWe are seeking a Customer Service Representative to join our team at Giant Food. As a Customer Service Representative, you will be responsible for providing excellent customer service and ensuring a positive shopping experience for our customers.About the RoleThis is an exciting opportunity to work in a fast-paced retail environment where...

  • Customer Service Representative

    1 week ago

    Springfield, Illinois, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeCompany Overview: Domino's Pizza LLC is a leading pizza delivery company with a passion for customer satisfaction. As a Customer Service Representative, you will be at the forefront of delivering an exceptional customer experience.Salary: The estimated salary for this role is around $15-$18 per hour, based on...

  • Customer Service Representative

    2 weeks ago

    Springfield, Tennessee, United States Sudden Service Full time

    About Us:Sudden Service is a fast-paced and dynamic work environment where every day is different. We pride ourselves on delivering a unique food and fuel experience that sets us apart from our competitors. Our goal is to provide exceptional customer service and maintain a clean, safe, and welcoming atmosphere for our guests. If you are looking for a...

  • Customer Service Representative

    3 weeks ago

    Springfield, Illinois, United States First Watch Restaurants Full time

    We're seeking a Customer Service Representative to join our team at First Watch Restaurants! In this role, you'll be responsible for delivering exceptional customer service and creating a memorable experience for our guests.The estimated salary for this role is $14-$18 per hour, based on industry standards for customer-facing roles. Salaries may vary...

  • Customer Service Representative

    1 week ago

    Springfield, Massachusetts, United States Teleperformance Philippines Full time

    Job Overview: We are seeking a skilled and enthusiastic Customer Service Representative to join our team at Teleperformance Philippines. As a Customer Service Representative, you will play a vital role in providing excellent customer experiences by fielding inquiries and resolving issues via inbound calls and email.In this dynamic and collaborative...

  • Customer Service Representative

    1 week ago

    Springfield, Illinois, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeWe are seeking a skilled and friendly CUSTOMER SERVICE REPRESENTATIVE to join our dynamic team at Domino's Pizza LLC. As a key member of our store operations, you will provide exceptional customer service and ensure that our customers have an outstanding experience with every interaction.About the Job:As a Customer...

  • Customer Service Representative

    3 weeks ago

    Springfield, Illinois, United States Domino's Pizza LLC Full time

    At Domino's Pizza LLC, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. This role plays a vital part in delivering exceptional customer experiences, ensuring customer satisfaction, and maintaining the highest standards of service delivery.We offer an estimated salary of $12-$15 per hour, based on the title,...

  • Customer Service Representative

    1 week ago

    Springfield, Massachusetts, United States Health New England Full time

    Job Title: Member Services RepresentativeOverviewAt Health New England, we are committed to delivering exceptional customer service to our members, providers, and employer groups. As a Member Services Representative, you will play a crucial role in ensuring that our customers receive the support they need to navigate our healthcare plans.Estimated...

  • Customer Service Representative

    1 week ago

    Springfield, Illinois, United States Wal-Mart Stores , Inc. Full time

    About the RoleWe are looking for a Customer Service Representative to join our team in Springfield, MO. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring that customers have a positive shopping experience.Key ResponsibilitiesWalk up to 5 miles each day while fulfilling online customer...

  • Customer Service Representative

    2 weeks ago

    Springfield, Massachusetts, United States Stop & Shop Full time

    **Job Title:** Customer Service RepresentativeWe are dedicated to creating a culture where our associates feel they belong and thrive. Our team works together to put the customer first, show we care for our customers and communities, and break down barriers.At Stop & Shop, we promise to help our customers make small wins possible every day. As a Customer...

  • Customer Service Representative

    1 week ago

    Springfield, Oregon, United States Planet Fitness -Easy Mile Fitness Full time

    About Our CompanyPlanet Fitness - Easy Mile Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, with over 2,000 clubs and growing.Job OverviewWe are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing...

  • Customer Service Representative

    2 weeks ago

    Springfield, New Jersey, United States Adv Lap Surg Inst Full time

    Job OverviewNew Jersey Bariatric Center, a reputable healthcare institution, is seeking an experienced Customer Service Representative to handle inbound and outbound calls. The ideal candidate will provide exceptional customer service, identify customer needs, and offer solutions that ensure a positive experience.

  • Customer Service Representative

    2 weeks ago

    Springfield, Ohio, United States Gordon Food Service Full time

    Gordon Food Service values its employees and provides opportunities for growth and development. As a Delivery Specialist, you will play a key role in ensuring customer satisfaction and driving business success.Key responsibilities include:Providing exceptional customer service and building strong relationships with customers.Maintaining accurate records and...

  • CUSTOMER SERVICE REPRESENTATIVE

    2 hours ago

    Springfield, United States Family Dollar Full time

    Family Dollar - 809 S LAUREL ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...

  • Customer Service Representative

    1 week ago

    Springfield, Virginia, United States The Children's Place Full time

    Join Our TeamWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and achieving sales goals.**Responsibilities:**Provide fast, friendly,...

  • Customer Service Representative

    3 weeks ago

    Springfield, Massachusetts, United States P.R.I.D.E. Full time

    Overview:P.R.I.D.E. is a community hub where customers find more than just snacks and fuel. They find smiling faces, helpful service, and a place that feels like home.We're seeking a Customer Service Representative to be the heartbeat of our store, keeping the shelves stocked, the coffee brewing, and our customers happy.

  • Customer Service Representative

    3 weeks ago

    Springfield, Virginia, United States Pollo Campero Full time

    Join Our Team as a Customer Service Representative:At Pollo Campero, we're seeking a motivated Customer Service Representative to join our front-of-house team in Springfield, VA. This role offers a competitive salary of around $13.00 per hour.Key Responsibilities:Provide top-notch customer service by listening to their needs and making tailored...

  • Customer Service Representative

    3 weeks ago

    Springfield, Illinois, United States National Vision Full time

    Job DescriptionWe are seeking a highly skilled and friendly Customer Service Representative to join our team at National Vision. As a key member of our front office staff, you will be responsible for ensuring high quality customer service while following all safety protocols.The ideal candidate will have excellent communication skills, a strong focus on...