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Staff Product Manager
4 months ago
Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone's favorite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We're not only the largest Mexican-inspired quick service brand (QSR) in the world, we're also part of the biggest restaurant group in the world: Yum Brands.
Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn't been done before... we will continue to be inclusive, bold, challenge the status quo and push industry?boundaries.?
We're a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we're at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Ms.
At Taco Bell, we're Cultural Rebels. Want to join in on the passion-fueled fun? Learn more about the career below.
About the Job:
Taco Bell is looking for a Loyalty Product Manager to manage the loyalty platform and offers engine and partner with digital/marketing teams to help lead the next evolution of Taco Bell's loyalty program. This role will be responsible for understanding loyalty and rewards/offers strategies in order to identify and build new loyalty platform and offers engine features. This position will report to the Director of Customer Technology Platforms and will work very closely with multiple stakeholders within the Taco Bell and YUM organization as well as external partners. The ideal candidate should have a proven track record and passion for product development and leveraging technology to enable new customer experiences across multiple channels.
The Day-to-Day:
- Define, measure and be accountable for loyalty platform and offers engine KPIs
- Own the loyalty platform and offers engine product roadmap and align with other product managers on timing and dependencies
- Work closely with digital and marketing partners to understand loyalty and offers strategies/priorities in order to identify opportunities to better leverage technology to increase marketing ROI and customer lifetime value
- Partner with solution architects and development teams to understand the technology enablers/constraints for new product ideas and ensure the successful implementation/integration of the roadmap
- Describe requirements though user stories, journeys & process maps in sufficient depth and detail for development and QA teams
- Manage third party vendors and all budgets/contracts associated with the loyalty platform and offers engine
- Bachelor's degree in Marketing, Business, or Technology or similar background
- 8 + years of experience in Loyalty or Marketing Technology and/or as a Product Manager in a SaaS environment
- Experience in building, scaling, and integrating marketing technology solutions and working with engineering/QA teams throughout the entire product/software lifecycle
- Demonstrated ability in analyzing data to develop fact-based recommendations to solve problems as well as understanding architecture diagrams and API documentation
- Strong experience in vendor management, RFPs/sourcing, contracts, and budget management
- Understanding of omni-channel customer experience strategies and how to leverage and integrate offline and online technologies (e.g., POS/Kiosk/Digital Menu Boards and mobile/ecommerce/CRM)
- Proficiency in agile/scrum methodology and JIRA/Confluence is preferred
- Hybrid work schedule and year-round flex day Friday
- Onsite childcare through Bright Horizons
- Onsite dining center and game room (yes, there is a Taco Bell inside the building)
- Onsite dry cleaning, laundry services, carwash,
- Onsite gym with fitness classes and personal trainer sessions
- Up to 4 weeks of vacation per year plus holidays and time off for volunteering
- Tuition reimbursement and education benefits
- Generous parental leave for all new parents and adoption assistance program
- 401(k) with a 6% matching contribution from?Yum Brands with immediate vesting
- Comprehensive medical & dental including prescription drug benefits and 100% preventive care
- Discounts, free food, swag and... honestly, too many good benefits to name
Salary Range: $130,000 to $180,000 annually + bonus eligibility + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
At Taco Bell, we Live Ms and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self
Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.
Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.
US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and supplement and the Pay Transparency Policy Statement.
Employment eligibility to work with Taco Bell in the U.S. is required as the company will not pursue visa sponsorship for this position.
California Residents: For more information about the categories of personal information we collect from you and how we use, sell, and share that information, please see our Privacy Notice for California Contractors and Privacy Notice for California Employees.
