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Director of Event Operations
3 months ago
The Director of Event Operations will oversee all aspects of event operations. This position plays a pivotal role in ensuring the flawless execution of events, ranging from weddings and corporate retreats to social gatherings and large-scale conferences. This role requires a strong leader with exceptional organizational skills, a keen eye for detail, and a passion for delivering unparalleled guest experiences.
Essential Functions:
Develop and implement strategic plans to achieve revenue and guest satisfaction goals for the event/banquet department.
Collaborate with senior management to establish operating budgets.
Lead, motivate, and inspire a team of banquet managers, captains, servers, bartenders, and set-up crews.
Provide guidance, coaching, and ongoing training to ensure high levels of performance and professionalism.
Foster a positive and inclusive work environment that promotes teamwork and collaboration.
Oversee the planning, coordination, and execution of all banquets and events, ensuring they are delivered to the highest standards of quality and service.
Develop and maintain relationships with vendors, suppliers, and contractors to secure competitive pricing and ensure timely delivery of services and products.
Negotiate contracts and manage vendor agreements to maximize value and minimize risk.
Oversee logistics and operations for events, including setup, breakdown, staffing, and equipment rental.
Coordinate with other resort departments, such as Sales & Catering, Culinary, Housekeeping, and Facilities, to ensure seamless integration of services.
Implement and enforce health, safety, and sanitation standards following regulatory requirements and company policies.
Monitor event budgets, expenses, and revenues to ensure profitability and cost-effectiveness.
Analyze financial performance metrics and identify opportunities for revenue growth and cost savings.
Prepare regular reports and forecasts for senior management, highlighting key performance indicators and actionable insights.
Anticipate guest needs and preferences to deliver personalized and memorable experiences.
Handle guest inquiries, concerns, and complaints in a prompt and professional manner, striving to exceed expectations and resolve issues to the guest's satisfaction.
Solicit feedback from clients and guests to continuously improve service quality and enhance the overall guest experience.
Other duties as assigned.
Qualifications / Special Skills:
Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
Minimum of 5 years of experience in event/banquet management, preferably in a luxury hotel/resort environment.
Proven track record of successfully executing a wide range of events, from intimate gatherings to large-scale functions.
Strong leadership and team-building skills, with the ability to inspire and motivate others to achieve excellence.
Exceptional organizational and time management abilities, with the capacity to multitask and prioritize effectively in a fast-paced environment.
Excellent communication, negotiation, and interpersonal skills, with the ability to interact confidently with clients, colleagues, and stakeholders at all levels.
Proficiency in event management software, Microsoft Office Suite, and other relevant technology platforms.
Flexibility to work evenings, weekends, and holidays as needed to accommodate the demands of the role.
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