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Marketing Product Manager

3 months ago


Rockledge, United States Star Step Richards Paint Full time
Summary Supports sales and marketing activities of organization by performing the following duties personally.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Product Management: Perform administrative duties related to new product setup, formula or marketing updates, customer specials, regulatory updates, literature and label updates. Activities to include detailed record keeping and communication with all stakeholders, internally and externally.

Customer Support: Provide assistance to dealers, distributors, end users, and specifiers in product recommendations, discovery, troubleshooting. Activities to include phone and written support.

Technical Writing: Assist in writing copy and directions for product labels, product data sheets, and application brochures, sell sheets, and specifications. Work with lab personnel to gain understanding for product performance, application, uses, and best practices.

Complaints: Facilitate complaint handling, including complaint documentation, discovery, and communication with the lab, production, warehouse, and sales. Visit complaint sites as needed.

Lab Project Requests: Assist in lab project writing and communications between sales and the laboratory. Research product information, application, and customer requirements. Assist in delivery of lab samples to customers or sales personnel.

Color Development Support: Support sales and marketing in color development projects, including matching competitor colors, tint formula improvement, and updates to color computers and electronic formula book software.

Product Testing: Work with lab in product application and evaluation with existing and developmental formulas. Application to includes lab and field work with various application methods.

Specification Writing: Assist in specification writing for product systems and projects as needed. Specification writing to include general conditions, surface preparation, and surface-specific product recommendations.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Communication Skills - Detailed, concise yet thorough, written and spoken communication skills; Proficiency in producing clear, comprehensive documentation; Strong interpersonal skills to facilitate collaboration with various stakeholders.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Analytical Abilities - Systematically and logically break down complex information, identify patterns, and derive meaningful insights; the ability to gather, analyze, and make decisions based on personal experience and knowledge, research, and input from other internal and external sources.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Organizes or schedules tasks with other people.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Supports affirmative action and respects diversity.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Physical Requirements:

This is a somewhat sedentary role; however, some projects may require lifting up to 50 pounds at a time. Some filing is required, which would require the ability to lift files, open filing cabinets and bend or stand as necessary.

While performing this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; squat; use hands to finger, handle or feel; and reach with hands.

Work Environment:

This job operates in a professional office environment.

Computer Skills:

This job requires mid-level knowledge, including, but not limited to, Microsoft Office Suite, PowerPoint, Access. Must have the ability to easily learn proprietary software as needed. Ability to make light, routine website updates preferable.

Position Type and Expected Hours of Work:

This is a full-time exempt position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Qualifications

Education & Experience: Four + years of relevant work experience.

Work Experience

Minimum of 5 years of experience in paint retail, distribution, and/or manufacturing.

Demonstrated knowledge in coating types, typical uses, best painting practices, investigative and troubleshooting skills.

Broad experience in color theory and design, paint formulation concepts, selling fundamentals, and retail merchandising within the industry or a directly related industry.

Travel:

Some travel may be required, however, infrequently.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.