Customer Support Representative

3 weeks ago

Boca Raton, United States ooma Full time

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.

Customer Support Representative

About the Role:

Ooma offers consumer and business products that provide low-cost U.S. and Canadian services. The role of the Customer Support Representative is a technical support position in a high-volume, fast-paced VoIP technical contact center. The incumbent will be responsible for handling customer cases by troubleshooting advanced/complex hardware and software issues while providing a best-in-class customer experience. Responsibilities include all facets of the day-to-day operational execution from handling inbound calls into the queue or calling back on open issues from Support tickets. Customer communication mediums include the telephone channel, email and chat-based interactions.

This is an onsite position at our Boca Raton, FL office. Hours will vary Monday through Friday.

What You’ll Do:

Provide a best-in-class customer experience and frontline troubleshooting and Customer Care in Ooma’s tiered support model, while satisfying the customers’ needs. Go the extra mile to follow up with customers, ensuring issues are resolved and customers are satisfied in a timely manner. Diagnose network, router or connectivity issues to help improve Quality of Service for calls. Apply troubleshooting techniques to resolve VOIP problems by utilizing CRM tools and reviewing logs. Monitor telecommunication services that include our carriers, our telephony servers, etc. Provide root cause analysis of new issues and provide detailed analysis for our engineering teams. Provide customer updates on status of open issues or confirmation when issues are resolved. Apply expert knowledge of Ooma’s services, VOIP technology and networking hardware and software. Identify bugs and possible service impairments based on call trends and customer feedback. Test newly fixed bugs prior to deployment by the engineering team.

Experience We’re Looking For:

Customer-focused aptitude, highly organized and results oriented. Ability to work efficiently in a highly demanding, team-oriented and fast paced environment. Experience driving continuous improvement in a complex, product support role for a company known for its focus on customer service. Ability to communicate and empathize with all levels of customers including executives, external customers and engineers. Experience working very closely with technical teams to drive software or hardware improvements based on customer impact/feedback. Excellent punctuality and attendance record is a must. Any networking, IT or telecommunications certification is a plus. Familiar with Customer Relationship Management software, RightNow a plus. Spanish language skills strongly preferred. Background with VOIP technology and terminology and/or experience working with telecommunications and/or networking products desired but not required. BA/BS degree preferred, preferably in a technical discipline.

What We Offer:

Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.

Comprehensive Medical/Dental/Vision insurance for you and eligible dependents HMO's, a PPO, or HDHP (including HSA, which Ooma helps fund) Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability) Commuter benefits 401k & employer match Employee Stock Purchase Plan (ESPP) Paid time off, sick days, as well as corporate holidays observed Employee Assistance Program Life Balance benefits with Travel assistance services and Identity theft and will preparation services

Pay Range is $20-$21 per hr

#J-18808-Ljbffr

  • Customer Service Representative

    2 weeks ago

    Boca Raton, United States IMG Full time

    Are you looking for a rewarding challenge? We’re seeking a Customer Service Representative to join our reputable team! Our Customer Service Representatives strive to make a difference in the Deerfield Beachcommunity and are eager to shape the future. We have the privilege of working with telecommunication clients that grant access to affordable wireless...

  • Customer Service Representative

    3 weeks ago

    Boca Raton, United States IMG Inc. Full time

    Job DescriptionJob DescriptionAre you looking for a rewarding challenge? We’re seeking a Customer Service Representative to join our reputable team! Our Customer Service Representatives strive to make a difference in the Deerfield Beach community and are eager to shape the future. We have the privilege of working with telecommunication clients that grant...

  • Customer Service Representative

    17 hours ago

    Boca Raton, United States IMG Inc. Full time

    Job DescriptionJob DescriptionAre you looking for a rewarding challenge? We’re seeking a Customer Service Representative to join our reputable team! Our Customer Service Representatives strive to make a difference in the Deerfield Beach community and are eager to shape the future. We have the privilege of working with telecommunication clients that grant...

  • Customer Experience Representative

    1 month ago

    Boca Raton, United States National Federation of Independent Business Full time

    ** Customer Experience Representative** **Job Category****:** Office **Requisition Number****:** CUSTO016641 Showing 1 location **Job Details** **Description** The Customer Experience Representative acts as a liaison between NFIB members and the rest of the organization. Responsibilities include contacting new and existing NFIB members utilizing a variety of...

  • Customer Experience Representative

    10 hours ago

    Boca Raton, United States National Federation of Independent Business Full time

    ** Customer Experience Representative** **Job Category****:** Office **Requisition Number****:** CUSTO016641 Showing 1 location **Job Details** **Description** The Customer Experience Representative acts as a liaison between NFIB members and the rest of the organization. Responsibilities include contacting new and existing NFIB members utilizing a variety of...

  • Customer Service Representative

    1 week ago

    Boca Raton, United States Ultimate Staffing Full time

    Our client is seeking a warm and charismatic Customer Experience Representative to join their Delray Beach team! As the first point of contact for their high-end showroom, the ideal candidate should have experience greeting and assisting customers bo Customer Service Representative, Customer Service, Customer Experience, Representative, Retail, Staffing

  • Customer Service Representative

    1 week ago

    Boca Raton, United States Barentz Full time

    **Customer Service Representative** The Customer Service Representative is responsible for customer relations, invoicing, order processing, and providing direct support to the customer and sales team to Create Customer Success. Essential Duties and responsibilities* Receive and handle customer service calls, emails, and faxes professionally and in a timely...

  • Customer Service Representative

    8 hours ago

    Boca Raton, United States Barentz Full time

    **Customer Service Representative** The Customer Service Representative is responsible for customer relations, invoicing, order processing, and providing direct support to the customer and sales team to Create Customer Success. Essential Duties and responsibilities* Receive and handle customer service calls, emails, and faxes professionally and in a timely...

  • Customer Enrollment Representative

    23 hours ago

    Boca Raton, United States MJ MGMT Group, Inc Full time

    Our success is a direct result of our team's passion for providing exceptional customer service and lead generation for our exclusive list of clientele. We are excited to launch a brand new campaign in the Fort Lauderdale area, and are looking for a Customer Enrollment Representative to join our team. The Customer Enrollment Representative will act as the...

  • Customer Service Representative

    6 days ago

    Boca Raton, United States Qepcorporate Full time

    **Customer Service Representative** **Business Unit:** QEP Worldwide Headquarters **Location:** Boca Raton, FL Q.E.P. is a leading global provider of high quality, innovative and value-driven flooring and installation solutions. QEP manufactures, markets and sells a comprehensive line of hardwood, porcelain, SPC, vinyl, carpet tile and laminate flooring,...

  • Customer Service Representative

    2 weeks ago

    Boca Raton, United States Insight Global Full time

    A client in the automotive industry is seeking a Customer Service Representative to join their growing team local to Boca Raton, FL. The ideal candidate is responsible for discussing claims and reimbursements to the client's policy holders and dealerships they work with. They will explain payment status, contract coverage, claim decisions, and other general...

  • Inbound Customer Service Representatives

    2 weeks ago

    Boca Raton, United States Aspire Media USA LLC Full time

    Job DescriptionJob DescriptionJob Title: Telephone Customer Service RepresentativeLocation: Boca Raton, FloridaJob Type: Full-time, In-officeAbout Us:Aspire Media is a dynamic and growing company based in beautiful Boca Raton, Florida. We specialize in E-Commerce and Direct-to-consumer, striving to provide top-notch customer service and build lasting...

  • Customer Service Representative

    2 weeks ago

    Boca Raton, United States PrideStaff Full time

    Job DescriptionJob DescriptionHealthcare Customer Service RepresentativeCome join our client, the corporate headquarters for an innovative and progressive healthcare company, based in Boca Raton, FL. Our client has been recognized as a "Great Place to Work" since 2018.In this Customer Service Representative role, you will support a growing team! This DIRECT...

  • Customer Service Representative

    2 weeks ago

    Boca Raton, United States PrideStaff Full time

    Job DescriptionJob DescriptionHealthcare Customer Service RepresentativeCome join our client, the corporate headquarters for an innovative and progressive healthcare company, based in Boca Raton, FL. Our client has been recognized as a "Great Place to Work" since 2018.In this Customer Service Representative role, you will support a growing team! This DIRECT...

  • Customer Service Representative

    2 weeks ago

    Boca Raton, United States Capitol Lighting Full time

    Description Make your future brighter by joining the  Capitol Lighting  team! Capitol Lighting has been providing our customers with the best service, best experience, and the best variety in lighting brands since we opened our doors in 1924. We're looking for an  In-Store Customer Experience Representative  for our  Boca Raton, FL  location. This...

  • Customer Service Representative

    2 weeks ago

    Boca Raton, United States CAPITOL LIGHTING OF EAST HANOVER Full time

    Make your future brighter by joining the Capitol Lighting team! Capitol Lighting has been providing our customers with the best service, best experience, and the best variety in lighting brands since we opened our doors in 1924. We're looking for an In-Store Customer Experience Representative for our Boca Raton, FL location. This role is for someone eager to...

  • Customer Service Representative

    3 weeks ago

    Boca Raton, United States CAPITOL LIGHTING OF EAST HANOVER Full time

    Job DescriptionJob DescriptionDescription:Make your future brighter by joining the Capitol Lighting team! Capitol Lighting has been providing our customers with the best service, best experience, and the best variety in lighting brands since we opened our doors in 1924.We're looking for an In-Store Customer Experience Representative for our Boca Raton,...

  • Customer Service Representative

    1 week ago

    Boca Raton, Florida, United States CONDUENT Full time

    About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where...

  • Customer Service Representative

    1 week ago

    Boca Raton, Florida, United States Conduent State & Local Solutions, Inc Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Service Representative

    19 hours ago

    Boca Raton, Florida, United States Conduent State & Local Solutions, Inc Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...