Guest Services Clerk

4 weeks ago

Appleton, United States Festival Foods Full time

Job Summary:

Job Title: Guest Services Clerk

FLSA Status: Hourly

Reports To: Guest Services Manager

Under the direction of the Guest Services Manager, conduct daily Service Counter operations and strengthen guest relations through advanced guest service and engagement techniques. Apart from responding to inquiries, provides information to the guests that help them in making purchasing decisions and resolve any complaints.

Guest Services Associates have an opportunity to treat every customer as a guest by creating meaningful and genuine interactions; youll see our regular guests choosing their checkout lane based on their favorite cashier, not the line length

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Takes ownership in order to take care of guest needs directly either by face-to-face, electronically, or telephone and responding to guest inquiries promptly
  • Responds to guest inquiries regarding offers, promotions, and events
  • Adopts the guidelines established by Festival to resolve the complaints from guest
  • Accurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registers
  • Distributes cashier tills and partner with cashiers throughout the day to ensure associate and guest needs are being met
  • Records details of comments, inquiries, complaints, and actions taken
  • Provides guests with exchanges, refunds, discounts, coupons, or other offers related to their retail store account activity
  • Performs guest verifications, processing orders, applications, forms, and requests
  • Hands additional service, including but not limited to: DMV, Lottery, Rug Doctor, and ticket sales
  • Directs unresolved issues and requests to the appropriate designated resource
  • Contributes to the maintenance and development of standards, procedures and policies regarding guest service Support and execute superior guest service
  • Performs other duties as assigned
  • Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm
  • Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Minimum availability must include 16 hours a week with a minimum of 8 hours per day during available days
  • Ability to process information/merchandise through register system
  • Ability to communicate with associates and guests
  • Ability to read, count, and write accurately
  • Ability to operate all equipment necessary to perform the job
  • Knowledge of wide range of goods and services of Festival
  • Ability to deal with multiple projects simultaneously
  • Strong communication, interpersonal, and guest service skills
  • Should have sound practical judgment of priorities
  • Interest in helping and working with guests

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment
  • Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above
  • Ability to work varied hours/days, including nights, weekends, and holidays, as needed

WORK SCHEDULE

The Guest Services Clerk is an hourly position that may be part-time or full-time. The work schedule may include mornings, afternoons, evenings, weekends, and holidays within the individuals availability.

Company Overview:
We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. Youll see it in everything from our daily interactions to how we treat our guests even in our extensive associate benefits and programs.

Here are a few of the ways we support our associates:
Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household.
Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, were proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates free ownership in the company and an opportunity to share in Festivals growth and success. Associates are given shares based on their years of service and earnings.

At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.

  • Guest Services Clerk

    4 weeks ago

    Appleton, United States Festival Foods Grocery Store Full time

    Takes ownership in order to take care of guest needs directly either by face-to-face, electronically, or telephone and responding to guest inquiries promptly. Responds to guest inquiries regarding offers, promotions, and events. Adopts the guidelines Guest Service, Clerk, Guest, Store Associate, Retail, Grocery, Support

  • Guest Services Clerk

    2 days ago

    Appleton, Wisconsin, United States Festival Foods Grocery Store Full time

    Guest Care Specialist at XYZ Company Take ownership of guest needs directly through face-to-face interactions, electronic communication, or telephone responses. Provide prompt responses to guest inquiries related to offers, promotions, and events. Adhere to Guest Service guidelines as a Guest Care Specialist at XYZ Company. Position may also be referred to...

  • Guest Services Desk Clerk

    2 weeks ago

    Appleton, United States Festival Foods Full time

    Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES Takes ownership in order to take care of guest needs directly either by face-to-face, electronically, or telephone and responding to guest inquiries promptly Responds to guest inquiries regarding offers, promotions, and events Adopts the guidelines established by Festival to resolve the...

  • Guest Services Desk Clerk

    2 months ago

    Appleton, United States Festival Foods Full time

    Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES Takes ownership in order to take care of guest needs directly either by face-to-face, electronically, or telephone and responding to guest inquiries promptly Responds to guest inquiries regarding offers, promotions, and events Adopts the guidelines established by Festival to resolve the...

  • Meat Service Counter Clerk

    1 month ago

    Appleton, United States Festival Foods Grocery Store Full time

    Provide customer service to guests Assist guests with supplying them with the items they need from the case. Aid guests in finding items they are looking for on the sales floor. Take orders and special requests. Answer the telephone and assist caller Meat, Clerk, Service, Counter, Store Associate, Retail, Grocery

  • PT Deli Clerk

    2 months ago

    Appleton, United States Festival Foods Grocery Store Full time

    Assist guests with locating items on or off the sales floor. Receives, prepares and fulfills guest orders and other special requests. Provides excellent guest services by professionally answering Deli Department telephone Addresses guest concerns and Deli, Clerk, Retail, Grocery

  • Frozen Food/dairy Clerk

    2 weeks ago

    Appleton, United States Festival Foods Full time

    Job Summary: **Job Title: Frozen Food/Dairy Clerk** **FLSA Status: Hourly** **Reports To: Frozen Food/Dairy Department Manager** Responsible for ensuring that all company policies and procedures are being followed and that department goals are being obtained. Contributes to store sales and profitability by effectively managing all aspects of the FF/D...

  • Deli Clerk

    2 weeks ago

    Appleton, United States Festival Foods Full time

    Job Summary: Job Title: Deli Clerk FLSA Status: Hourly Reports To: Deli Manager Deli Clerks have the opportunity to improve the breakfast, lunch and dinner tables of our guests by providing a wide variety of delicious meal options. Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES Assist guests with locating items on or off the sales floor Receives,...

  • Deli Clerk

    1 week ago

    Appleton, United States Festival Foods Full time

    Job Summary: Job Title: Deli Clerk FLSA Status: Hourly Reports To: Deli Manager Deli Clerks have the opportunity to improve the breakfast, lunch and dinner tables of our guests by providing a wide variety of delicious meal options. Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES Assist guests with locating items on or off the sales floor Receives,...

  • Customer Service Clerk

    2 months ago

    Appleton, United States Schwarz Partners Full time

    **Customer Service Clerk** Appleton, WI, USA ? Combined Locks, WI, USA Req #229 Friday, January 21, 2022 Integrity Fiber Supply , a subsidiary of Schwarz Partners, is currently seeking a Customer Service Clerk to support our Combined Locks/Appleton office. The Customer Service Clerk is onsite at a large IFS customer mill location. This person will be one of...

  • Customer Service Clerk

    2 weeks ago

    Appleton, United States Schwarz Partners Full time

    **Customer Service Clerk** Appleton, WI, USA ? Combined Locks, WI, USA Req #229 Friday, January 21, 2022 Integrity Fiber Supply , a subsidiary of Schwarz Partners, is currently seeking a Customer Service Clerk to support our Combined Locks/Appleton office. The Customer Service Clerk is onsite at a large IFS customer mill location. This person will be one of...

  • Customer Service Clerk

    2 days ago

    Appleton, Wisconsin, United States Schwarz Partners Full time

    **Customer Service Clerk** Appleton, WI, USA ? Combined Locks, WI, USA Req #229 Friday, January 21, 2022 Integrity Fiber Supply , a subsidiary of Schwarz Partners, is currently seeking a Customer Service Clerk to support our Combined Locks/Appleton office. The Customer Service Clerk is onsite at a large IFS customer mill location. This person will be one of...

  • Meat Clerk

    3 weeks ago

    Appleton, United States Festival Foods Full time

    Job Summary: **Job Title: Meat Clerk** **FLSA Status: Hourly** **Reports To: Meat Manager** Responsible for working closely with all meat counter associates in an effort to ensure all company policies and procedures are being followed, department goals are being obtained, and associates' needs are being met. Whether our guests are meal prepping,...

  • PT Deli Clerk

    4 weeks ago

    Appleton, United States Festival Foods Full time

    Job Summary: Job Title: Deli Clerk FLSA Status: Hourly Reports To: Deli Manager Deli Clerks have the opportunity to improve the breakfast, lunch and dinner tables of our guests by providing a wide variety of delicious meal options. Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES Assist guests with locating items on or off the sales floor Receives,...

  • Pricing Clerk

    54 minutes ago

    Appleton, United States Festival Foods Full time

    Job Summary: **Job Title: Pricing Clerk I** **FLSA Status: Hourly** **Reports To: Pricing Coordinator** Provides assistance to the Pricing Coordinator by working closely with all department managers and vendor partners in an effort to ensure all pricing policies are consistently delivered. Contributes to store sales and profitability by effectively...

  • PT Deli Clerk

    1 day ago

    Appleton, United States Festival Foods Full time

    Company Overview: ABOUT FESTIVAL FOODS: We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list. Youll see it in everything...

  • PT Deli Clerk

    6 hours ago

    Appleton, United States Festival Foods Full time

    Location : Name: Appleton - Northland Company Overview: ABOUT FESTIVAL FOODS: We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top...

  • Guest Service Manager

    2 weeks ago

    Appleton, United States Kwik Trip, Inc. Full time

    Kwik Trip 181 Minimum Starting Pay: $16.00 Shift: Variable Guest Service Leader: Kwik Trip is seeking energetic, outgoing and positive people to make a difference in the communities we serve. Our Guest Service Leaders delegate tasks, train coworkers, Guest Service, Service Manager, Manager, Customer Service, Guest, Leader, Retail

  • Guest Service Manager

    1 month ago

    Appleton, United States Kwik Trip, Inc. Full time

    Kwik Trip 181 Minimum Starting Pay: $16.00 Shift: Variable Guest Service Leader: Kwik Trip is seeking energetic, outgoing and positive people to make a difference in the communities we serve. Our Guest Service Leaders delegate tasks, train coworkers, Guest Service, Service Manager, Manager, Customer Service, Guest, Leader, Retail

  • Guest Service Representative

    1 week ago

    Appleton, United States Fairfield Inn & Suites Appleton Full time

    As Guest Service Representative , you are the first and last impression on our guests. You are responsible for check-in, check-out, front desk operations, market sales and all other guest interactions. You strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front desk, lobby, and surrounding areas....