IT Help Desk Technician

2 weeks ago

Hawthorne, United States Railroad Construction Full time

Choosing a career at Railroad Construction Company, Inc. means you are choosing to be part of a very special family. Our motto of Safety, Quality, Productivity and Having Fun encompasses the spirit and philosophy of our more than ninety-five year legacy. We are a unique organization that offers turn-key services to our clients and the opportunity for our co-workers to work alongside professional individuals from multifaceted disciplines . IT Help Desk Technician Responsibilities Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by users Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update user status and information Pass on any feedback or suggestions by users to the appropriate internal team Identify and suggest possible improvements on procedures Requirements and skills Proven experience as a help desk technician or other technical support role Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Proficiency in English Excellent communication skills Customer-oriented and cool-tempered BSc/BA in IT, Computer Science or relevant field Ability and enthusiasm to learn new technology and applications Knowledge of Crystal reports and Power BI is a bonus Excellent benefits offered EEO/AA employer working in a drug free environment All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veteran status.

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