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Patient Service Representative: Radiology
2 months ago
HOURS: Days and evenings - Part time between Monday through Friday 7:30AM to 5:30PM. No weekends and no holidays DEPARTMENT: RADIOLOGY - South Providence SALARY: $15.89/HR ABOUT MU HEALTH CARE MU Health Care is a growing academic health system in mid-Missouri comprised of multiple hospitals - including the region's only Level 1 Trauma Center and region's only Children's Hospital - and over 50 specialty clinics located throughout the region. As an MU Health Care employee, you'll be part of an exceptional team committed to our mission of saving and improving lives. Our core values of inclusion, respect, service, discovery, responsibility and excellence foster a collaborative work environment where you can grow your career. Learn more about MU Health Care. Learn more about living in Columbia, MO. BASIC FUNCTION AND RESPONSIBILITY: To perform complex/multiple clerical support functions within hospital, outpatient clinics, urgent care, and quick-care clinics. ESSENTIAL FUNCTIONS: Collaborate with patients, families and/or staff in handling and resolving problems that may occur during the course of visit. Communicate any expected delays to patient and ancillary service departments. Greet, escort, and answer phone system, handle and/or direct calls to appropriate area, and place calls as requested by supervisor. Use excellent guest relations skills in all interactions with patients, visitors and staff. Maintain the general appearance of the waiting room, reception area, and offices; straighten magazines, chairs and other light furniture. Maintain working knowledge of all office equipment, fax, copiers, phones, etc. Request, prepare and ensure the completeness of the patient medical record and physician orders. Understand and subscribes to the Culture of Yes to Care, Deliver, Innovate, and Serve our patients. Validate patient demographics, insurance, pre-certification, prior authorization, referrals; accurately manage copay collections; prepare accurate billing documents utilizing knowledge of ICD-9, CPT-4 coding, and managed care plans; obtain signatures; process hold bills. Patient check-in, check-out, batching, scheduling, bumping, cancelling, and no-showing appointments; maintain bed control; conduct bedside patient interview; effectively utilize computer applications such as IDX/GE, PCS, Cerner, etc. Depending upon the location and assigned area of responsibility, the following duties may apply: Prepare patients for examinations including taking and recording vital signs, printing medication lists, and other tasks. Perform Point of Care (POC) testing on patients, maintain POC equipment and supplies, and maintain equipment/controls. May complete unit/department specific duties and expectations as outlined in department documents. SUPERVISION RECEIVED: Direct supervision is received from Patient Service Coordinator and/or Supervisor. SUPERVISION EXERCISED: No supervision is exercised. REQUIRED QUALIFICATIONS: High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired. Six (6) months of experience with frontline customer service and guest relations duties and skills. PREFERRED QUALIFICATIONS: Prior experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology strongly preferred. Additional license/certification requirements as determined by the hiring department. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. This position is very active and may require ambulating, remaining in a stationary position and positioning self to reach and/or move objects above the shoulders and below the knees. The employee may frequently lift and/or move objects up to 10 lbs. and occasionally move objects up to 25 lbs. This role may also routinely come into contact with patients who may have contagious illnesses. This position is in a health care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and work during inclement weather will be required. PERFORMANCE EXPECTATIONS: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job; however, completion of these duties is a measure of successful performance. Employees of this job classification are subject to performance reviews. Basic function, responsibilities and characteristics duties may change at any time with or without notice. SAFETY SENSITIVE STATUS: This position is considered safety sensitive. This document is a general description of typical job duties, responsibilities and qualifications of employees holding the associated job title. Additional duties, specific qualifications and work emphasis may vary between individual positions.
