Client Service Representative
3 weeks ago
About Us Ottumwa Family Animal Care is a 3 doctor practice servicing small animals & exotics. From wellness pet exams and vaccines to advanced diagnostics and complex surgical procedures, our services assure you of the highest quality of care possible. We take pride in staying current with the latest advancements in veterinary medicine and technology, allowing us to provide the best possible care for your pet. Trust us to be your partner in your pet’s health and wellness journey. Position Purpose Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience. Client Service Representative Competencies Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Collaboration & Teamwork: Carefully coordinating actions with practice team members. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas. Communicating: Conveying patient visit outcomes to clients and teammates to ensure successful client care applying excellent written and verbal skills. Active Listening: Following the expressed wishes of teammates and clients. Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction. Essential Responsibilities Leads practice opening and closing procedures per Practice Manager instructions and practice procedures. Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms. Processes cash, checks, charge card payments and credit account payments. Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow. Assists in the updating of client/patient files, as needed. Prepares and sends client correspondence. Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list. Performs a backup of the computer system on a regular basis, as directed. Performs and oversees the performance of posting daily business. Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit. Answers incoming telephone calls applying proper telephone etiquette. Presents clients with medications, instructions, new client kits and any other take home items. Handles emergency situations with great care, patience, and following established clinic policies and procedures. Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction. Requirements / Qualifications Full or part-time Ability to work on weekends High school diploma or equivalent Previous veterinary experience preferred Client satisfaction references preferred Practices OSHA safety techniques including proper PPE Benefits Offered Paid time off Health insurance; dental insurance; vision insurance Retirement benefits or accounts Bonus incentive Flexible work schedules Career and professional development
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Client Service Representative
3 weeks ago
Ottumwa, Iowa, United States Ottumwa Family Animal Care Full timeAbout Us Ottumwa Family Animal Care is a 3 doctor practice servicing small animals & exotics. From wellness pet exams and vaccines to advanced diagnostics and complex surgical procedures, our services assure you of the highest quality of care possible. We take pride in staying current with the latest advancements in veterinary medicine and technology,...
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Client Service Representative
4 days ago
Ottumwa, United States Ottumwa Family Animal Care Full timeAbout Us Ottumwa Family Animal Care is a 3 doctor practice servicing small animals & exotics. From wellness pet exams and vaccines to advanced diagnostics and complex surgical procedures, our services assure you of the highest quality of care possible. We take pride in staying current with the latest advancements in veterinary medicine and technology,...
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Client Service Representative
3 weeks ago
Ottumwa, United States Ottumwa Family Animal Care Full timeAbout Us Ottumwa Family Animal Care is a 3 doctor practice servicing small animals & exotics. From wellness pet exams and vaccines to advanced diagnostics and complex surgical procedures, our services assure you of the highest quality of care possible. We take pride in staying current with the latest advancements in veterinary medicine and technology,...
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Client Service Representative
4 weeks ago
Ottumwa, United States Ottumwa Family Animal Care Full timeJob DescriptionAbout UsOttumwa Family Animal Care is a 3 doctor practice servicing small animals & exotics. From wellness pet exams and vaccines to advanced diagnostics and complex surgical procedures, our services assure you of the highest quality of care possible. We take pride in staying current with the latest advancements in veterinary medicine and...
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Client Service Representative
2 weeks ago
Ottumwa, United States Ottumwa Family Animal Care Full timeJob DescriptionAbout UsOttumwa Family Animal Care is a 3 doctor practice servicing small animals & exotics. From wellness pet exams and vaccines to advanced diagnostics and complex surgical procedures, our services assure you of the highest quality of care possible. We take pride in staying current with the latest advancements in veterinary medicine and...
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Client Service Representative
4 days ago
Ottumwa, United States Ottumwa Family Animal Care Full timeAbout Us Ottumwa Family Animal Care is a 3 doctor practice servicing small animals & exotics. From wellness pet exams and vaccines to advanced diagnostics and complex surgical procedures, our services assure you of the highest quality of care possible. We take pride in staying current with the latest advancements in veterinary medicine and technology,...
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Client Service Representative
2 weeks ago
Ottumwa, United States Ottumwa Family Animal Care Full timeAbout Us Ottumwa Family Animal Care is a 3 doctor practice servicing small animals & exotics. From wellness pet exams and vaccines to advanced diagnostics and complex surgical procedures, our services assure you of the highest quality of care possible. We take pride in staying current with the latest advancements in veterinary medicine and technology,...
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Client Service Representative
4 days ago
Ottumwa, United States Ottumwa Family Animal Care Full timeAbout Us Ottumwa Family Animal Care is a 3 doctor practice servicing small animals & exotics. From wellness pet exams and vaccines to advanced diagnostics and complex surgical procedures, our services assure you of the highest quality of care possible. We take pride in staying current with the latest advancements in veterinary medicine and technology,...
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Client Service Representative
4 weeks ago
OTTUMWA, United States Ottumwa Family Animal Care Full timeAbout Us Ottumwa Family Animal Care is a 3 doctor practice servicing small animals & exotics. From wellness pet exams and vaccines to advanced diagnostics and complex surgical procedures, our services assure you of the highest quality of care possible. We take pride in staying current with the latest advancements in veterinary medicine and technology,...
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Client Service Representative
4 weeks ago
Ottumwa, United States Ottumwa Family Animal Care Full timeAbout UsOttumwa Family Animal Care is a 3 doctor practice servicing small animals & exotics. From wellness pet exams and vaccines to advanced diagnostics and complex surgical procedures, our services assure you of the highest quality of care possible. We take pride in staying current with the latest advancements in veterinary medicine and technology,...
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Client Service Representative
2 weeks ago
Ottumwa, United States Ottumwa Family Animal Care Full timeAbout UsOttumwa Family Animal Care is a 3 doctor practice servicing small animals & exotics. From wellness pet exams and vaccines to advanced diagnostics and complex surgical procedures, our services assure you of the highest quality of care possible. We take pride in staying current with the latest advancements in veterinary medicine and technology,...
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Client Service Representative
4 days ago
Ottumwa, United States Ottumwa Family Animal Care Full timeJob DescriptionAbout UsOttumwa Family Animal Care is a 3 doctor practice servicing small animals & exotics. From wellness pet exams and vaccines to advanced diagnostics and complex surgical procedures, our services assure you of the highest quality of care possible. We take pride in staying current with the latest advancements in veterinary medicine and...
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Client Service Representative
4 weeks ago
Ottumwa, Iowa, 52501, Wapello County, IA, United States Ottumwa Family Animal Care Full timeAbout Us Ottumwa Family Animal Care is a 3 doctor practice servicing small animals & exotics. From wellness pet exams and vaccines to advanced diagnostics and complex surgical procedures, our services assure you of the highest quality of care possible. We take pride in staying current with the latest advancements in veterinary medicine and technology,...
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Financial Service Representative II- Bilingual
1 month ago
Ottumwa, United States Community 1st Credit Union Full timeJob DescriptionJob DescriptionJoin our dynamic team at Community 1st Credit Union as a Full Time Bilingual Financial Service Representative II in Ottumwa! Picture yourself at the forefront of financial services, assisting our members with their transactions and inquiries.As you grow your skills and knowledge, you'll have the opportunity to interact with...
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Client Service Representative
4 weeks ago
Ottumwa, IA, United States Ottumwa Family Animal Care Full timeAbout Us Ottumwa Family Animal Care is a 3 doctor practice servicing small animals & exotics. From wellness pet exams and vaccines to advanced diagnostics and complex surgical procedures, our services assure you of the highest quality of care possible. We take pride in staying current with the latest advancements in veterinary medicine and technology,...
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Client Service Representative
2 weeks ago
Ottumwa, IA, United States Ottumwa Family Animal Care Full timeAbout Us Ottumwa Family Animal Care is a 3 doctor practice servicing small animals & exotics. From wellness pet exams and vaccines to advanced diagnostics and complex surgical procedures, our services assure you of the highest quality of care possible. We take pride in staying current with the latest advancements in veterinary medicine and technology,...
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Financial Service Representative II- Bilingual
3 weeks ago
Ottumwa, United States Community 1st Credit Union Full timeJob DescriptionJob DescriptionJoin our dynamic team at Community 1st Credit Union as a Full Time Bilingual Financial Service Representative II in Ottumwa! Picture yourself at the forefront of financial services, assisting our members with their transactions and inquiries.BENEFITSMedical (3 plans to select from)DentalVisionLife Insurance (3 X's your...
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Customer Service Representative
3 weeks ago
Ottumwa, Iowa, United States R1 RCM Full timeLocation: LifePoint Ottumwa Regional Medical Center Shift: Full time and PRN- part time, work as needed shifts available. 6pm-6am availability is required for PRN shift. Holiday and weekend availability is required for all shifts. R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of...
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Surgical Services Director
4 weeks ago
Ottumwa, United States Workstream Partners Full timeJob DescriptionJob DescriptionSchedule:Full-Time, 24/7 AccountabilityDo you excel in leadership and management?As the Director of Surgical Services for our client, you will be a registered professional nurse responsible for the overall operations of Surgical Services. You will ensure the selection of staff, implement service structures, and maintain the...
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Surgical Services Director
2 weeks ago
Ottumwa, United States Northwest Talent Solutions LLC Full timeJob DescriptionJob DescriptionPosition: Surgical Services DirectorCompany Overview: Northwest Talent Solutions LLC is a leading recruitment firm working with an outstanding US-based healthcare client. The Northwest Talent Solutions team is a group of experienced professionals dedicated to delivering top talent to our list of esteemed clients.Job Summary: We...
