See more Collapse

Client Service Representative

2 months ago

Ottumwa Iowa, Wapello County, IA, United States Ottumwa Family Animal Care Full time
About Us
Ottumwa Family Animal Care is a 3 doctor practice servicing small animals & exotics. From wellness pet exams and vaccines to advanced diagnostics and complex surgical procedures, our services assure you of the highest quality of care possible. We take pride in staying current with the latest advancements in veterinary medicine and technology, allowing us to provide the best possible care for your pet. Trust us to be your partner in your pet’s health and wellness journey.

Position Purpose
Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

Client Service Representative Competencies
  • Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented.
  • Collaboration & Teamwork: Carefully coordinating actions with practice team members. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.
  • Communicating: Conveying patient visit outcomes to clients and teammates to ensure successful client care applying excellent written and verbal skills.
  • Active Listening: Following the expressed wishes of teammates and clients.
  • Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities
  • Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
  • Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
  • Processes cash, checks, charge card payments and credit account payments.
  • Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
  • Assists in the updating of client/patient files, as needed.
  • Prepares and sends client correspondence.
  • Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
  • Performs a backup of the computer system on a regular basis, as directed.
  • Performs and oversees the performance of posting daily business.
  • Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
  • Answers incoming telephone calls applying proper telephone etiquette.
  • Presents clients with medications, instructions, new client kits and any other take home items.
  • Handles emergency situations with great care, patience, and following established clinic policies and procedures.
  • Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Requirements / Qualifications
  • Full or part-time
  • Ability to work on weekends
  • High school diploma or equivalent
  • Previous veterinary experience preferred
  • Client satisfaction references preferred
  • Practices OSHA safety techniques including proper PPE

Benefits Offered
  • Paid time off
  • Health insurance; dental insurance; vision insurance
  • Retirement benefits or accounts
  • Bonus incentive
  • Flexible work schedules
  • Career and professional development


We have other current jobs related to this field that you can find below

  • Route Sales and Service Representative

    2 months ago

    Davenport, Iowa, 52800, Scott County, IA, United States Heritage-Crystal Clean, Inc. Full time

    Crystal Clean (CC) is one of the nation’s leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, excellent benefits, and opportunities for advancement. As a Route Sales and Service...

  • Licensed Practical Nurse

    3 weeks ago

    Coralville, Iowa, 52241, Johnson County, IA, United States Milan Laser Company Full time

    About Milan Laser Hair Removal Milan Laser Hair Removal is one of the nation's premier laser hair removal providers. That's because we only use top of the line lasers, and all our treatments are performed by licensed medical professionals. Additionally, we guarantee our clients results for life with our exclusive Unlimited Package™. With 350+...

  • Veterinarian

    2 months ago

    Waverly, Iowa, 50677, Bremer County, IA, United States Avenue of the Saints Full time

    About Avenue of the Saints Animal Hospital Avenue of the Saints Animal Hospital was started by Dr. Frost-Strain over 25 years ago. Over the years, the practice has gone from a solo doctor practice to a 4-doctor practice. This growth has kept us busy and we are excited to add another doctor to our expansive team! We are an AAHA accredited practice that...

  • Account Executive, OnMedia

    2 weeks ago

    Conrad, Iowa, 50621, Grundy County, IA, United States Mediacom Communications Corporation Full time

    Located in West Des Moines, IA Position: Account Executive, OnMedia Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we...

  • Account Executive, OnMedia

    2 weeks ago

    Coralville, Iowa, 52241, Johnson County, IA, United States Mediacom Communications Corporation Full time

    Located in Coralville, IA Position: Account Executive, OnMedia Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we...

  • Aerial Construction Specialist

    3 weeks ago

    Fairfax, Iowa, 52228, Linn County, IA, United States Mediacom Communications Corporation Full time

    Position: Aerial Construction Specialist Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer-faster, more reliable...

  • Shift Lead

    6 days ago

    CLINTON, Iowa, 52734, Clinton County, IA, United States Border Foods LLC Full time

    What began as an idea between two brothers to open a Mexican restaurant has since grown into one of the largest, privately held Taco Bell franchisees in America. At Border Foods, we work with a people-first mantra. From cooks to cashiers to restaurant managers and beyond, we work together to bring to life the Core Values of Border Foods. Welcome to our...

  • Machinist

    3 weeks ago

    Bettendorf, Iowa, 52722, Scott County, IA, United States Lincoln Electric Full time

    Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science,...

  • Integration Technician

    2 months ago

    Bettendorf, Iowa, 52722, Scott County, IA, United States Lincoln Electric Full time

    Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science,...

  • Assistant Director of Nursing – Setting

    2 weeks ago

    Coralville, Iowa, 52241, Johnson County, IA, United States CareerStaff Unlimited Full time

    Assistant Director of Nursing – Setting Invest in your future by discovering a facility in Coralville, IA with resources, technology, and opportunities that will positively impact the rest of your healthcare career. Assistant Directors of Nursing are valued members of the care team that are focused on helping patients with medically complex conditions...

  • Clinical Educator-Dialysis RN

    4 weeks ago

    Sioux City, Iowa, 51102, Woodbury County, IA, United States Fresenius Medical Care Full time

    POSITION FEATURES:Monday - Friday schedule, no nights/weekends/holidays/on callRewarding development of direct patient care staffStructured professional development to enhance personal growthCollaboration with operational and clinical leaders to ensure quality patient care is provided to our dialysis patientsFacilitation and implementation of our world-class...

  • Dialysis Charge Registered Nurse

    2 months ago

    Sioux City, Iowa, 51102, Woodbury County, IA, United States Fresenius Medical Care Full time

    PURPOSE AND SCOPE: Functions as the hemodialysis team leader in the provision of chronic hemodialysis care and treatment. Provides day to day direction and supervision to assigned direct patient care staff. Communicates with the physician and other members of the healthcare team to interpret, adjust, and complete patient care plans. Provides safe,...

  • Home Health Physical Therapist Full Time

    1 day ago

    Sioux City, Iowa, 51104, Woodbury County, IA, United States Aveanna Healthcare Full time

    Position OverviewAveanna Healthcare has grown tremendously during the past year through a series of exciting acquisitions and we are currently looking for a Physical Therapist (PT) to join our dynamic home health care team. In this position, you make it possible for patients to recuperate from illness or injury in the comfort of their own home.Physical...

  • Patient Care Technician

    2 months ago

    Sioux City, Iowa, 51102, Woodbury County, IA, United States Fresenius Medical Care Full time

    PURPOSE AND SCOPE:Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization policies, procedures, and training and in compliance with regulations set forth by the corporation, state, and federal agencies. Responsible for the...

  • Patient Care Technician

    2 months ago

    Sioux City, Iowa, 51102, Woodbury County, IA, United States Fresenius Medical Care Full time

    POSITION FEATURES:Dialysis Experienced PCT, must have CCHT. This role with Float to multiple clinics within the Sioux City Area.PURPOSE AND SCOPE:Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization policies,...

  • Client Service Representative

    4 weeks ago

    Ottumwa, United States Ottumwa Family Animal Care Full time

    About Us Ottumwa Family Animal Care is a 3 doctor practice servicing small animals & exotics. From wellness pet exams and vaccines to advanced diagnostics and complex surgical procedures, our services assure you of the highest quality of care possible. We take pride in staying current with the latest advancements in veterinary medicine and technology,...

  • Client Service Representative

    1 week ago

    Ottumwa, United States Heartland Veterinary Partners LLC Full time

    About Us Ottumwa Family Animal Care is a 3 doctor practice servicing small animals & exotics. From wellness pet exams and vaccines to advanced diagnostics and complex surgical procedures, our services assure you of the highest quality of care possible. We take pride in staying current with the latest advancements in veterinary medicine and technology,...

  • Client Service Representative

    1 month ago

    Ottumwa, United States Ottumwa Family Animal Care Full time

    About Us Ottumwa Family Animal Care is a 3 doctor practice servicing small animals & exotics. From wellness pet exams and vaccines to advanced diagnostics and complex surgical procedures, our services assure you of the highest quality of care possible. We take pride in staying current with the latest advancements in veterinary medicine and technology,...

  • Client Service Representative

    3 weeks ago

    Ottumwa, United States Heartland Veterinary Partners LLC Full time

    About Us Ottumwa Family Animal Care is a 3 doctor practice servicing small animals & exotics. From wellness pet exams and vaccines to advanced diagnostics and complex surgical procedures, our services assure you of the highest quality of care possible. We take pride in staying current with the latest advancements in veterinary medicine and technology,...

  • Client Service Representative

    1 month ago

    Ottumwa, United States Ottumwa Family Animal Care Full time

    About Us Ottumwa Family Animal Care is a 3 doctor practice servicing small animals & exotics. From wellness pet exams and vaccines to advanced diagnostics and complex surgical procedures, our services assure you of the highest quality of care possible. We take pride in staying current with the latest advancements in veterinary medicine and technology,...

  • Client Service Representative

    4 weeks ago

    Ottumwa, United States Ottumwa Family Animal Care Full time

    About Us Ottumwa Family Animal Care is a 3 doctor practice servicing small animals & exotics. From wellness pet exams and vaccines to advanced diagnostics and complex surgical procedures, our services assure you of the highest quality of care possible. We take pride in staying current with the latest advancements in veterinary medicine and technology,...

  • Client Service Representative

    7 days ago

    Ottumwa, United States Heartland Veterinary Partners LLC Full time

    About Us Ottumwa Family Animal Care is a 3 doctor practice servicing small animals & exotics. From wellness pet exams and vaccines to advanced diagnostics and complex surgical procedures, our services assure you of the highest quality of care possible. We take pride in staying current with the latest advancements in veterinary medicine and technology,...

  • Client Service Representative

    1 month ago

    Ottumwa, United States Ottumwa Family Animal Care Full time

    Job DescriptionAbout UsOttumwa Family Animal Care is a 3 doctor practice servicing small animals & exotics. From wellness pet exams and vaccines to advanced diagnostics and complex surgical procedures, our services assure you of the highest quality of care possible. We take pride in staying current with the latest advancements in veterinary medicine and...

  • Client Service Representative

    1 month ago

    Ottumwa, United States Ottumwa Family Animal Care Full time

    About Us Ottumwa Family Animal Care is a 3 doctor practice servicing small animals & exotics. From wellness pet exams and vaccines to advanced diagnostics and complex surgical procedures, our services assure you of the highest quality of care possible. We take pride in staying current with the latest advancements in veterinary medicine and technology,...

  • Client Service Representative

    4 weeks ago

    Ottumwa, United States Ottumwa Family Animal Care Full time

    About Us Ottumwa Family Animal Care is a 3 doctor practice servicing small animals & exotics. From wellness pet exams and vaccines to advanced diagnostics and complex surgical procedures, our services assure you of the highest quality of care possible. We take pride in staying current with the latest advancements in veterinary medicine and technology,...

  • Client Service Representative

    2 hours ago

    Ottumwa, United States Heartland Veterinary Partners LLC Full time

    About Us Ottumwa Family Animal Care is a 3 doctor practice servicing small animals & exotics. From wellness pet exams and vaccines to advanced diagnostics and complex surgical procedures, our services assure you of the highest quality of care possible. We take pride in staying current with the latest advancements in veterinary medicine and technology,...

  • Client Service Representative

    4 weeks ago

    Ottumwa, United States Ottumwa Family Animal Care Full time

    Job DescriptionAbout UsOttumwa Family Animal Care is a 3 doctor practice servicing small animals & exotics. From wellness pet exams and vaccines to advanced diagnostics and complex surgical procedures, our services assure you of the highest quality of care possible. We take pride in staying current with the latest advancements in veterinary medicine and...

  • Digital Client Service Specialist

    7 days ago

    Iowa, United States Iowa Broadcasters Association Full time

    KCCI, the CBS affiliate in Des Moines, IA, is looking for a Digital Client Specialist, who is responsible for working with KCCI Hearst Broadcasting Account Executives and their clients to ensure successful digital advertising campaigns. We're looking for candidates who can provide superior customer service to our clients and sales representatives....

  • Customer Service Representative

    2 months ago

    Iowa, United States Brent Stantz - State Farm Agency Full time

    Job DescriptionJob Description Brent Stantz - State Farm Agency, located in Iowa, LA is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service and Sales for a well-established State Farm Agent. If you have a talent for customer care and understand the needs...

  • Client Service Representative

    1 week ago

    Ottumwa, IA, United States Heartland Veterinary Partners LLC Full time

    Job DescriptionAbout UsOttumwa Family Animal Care is a 3 doctor practice servicing small animals & exotics. From wellness pet exams and vaccines to advanced diagnostics and complex surgical procedures, our services assure you of the highest quality of care possible. We take pride in staying current with the latest advancements in veterinary medicine and...

  • Client Service Representative

    1 month ago

    Ottumwa, IA, United States Ottumwa Family Animal Care Full time

    About Us Ottumwa Family Animal Care is a 3 doctor practice servicing small animals & exotics. From wellness pet exams and vaccines to advanced diagnostics and complex surgical procedures, our services assure you of the highest quality of care possible. We take pride in staying current with the latest advancements in veterinary medicine and technology,...

  • Client Service Representative

    2 days ago

    Iowa City, IA, United States Heartland Veterinary Partners LLC Full time

    About Cat Clinic of Iowa City Our veterinarians offers all the same veterinary services of a general small animal hospital and combines them with our specialized knowledge of feline medicine. Without the noises and smells of dogs, our fully equipped facility provides a peaceful and more relaxing environment for your feline companion. Operating Hours:...

  • Client Service Representative

    13 hours ago

    Iowa City, IA, United States Heartland Veterinary Partners LLC Full time

    Job DescriptionAbout Cat Clinic of Iowa CityOur veterinarians offers all the same veterinary services of a general small animal hospital and combines them with our specialized knowledge of feline medicine. Without the noises and smells of dogs, our fully equipped facility provides a peaceful and more relaxing environment for your feline companion.Operating...

  • Patient Services Representative

    3 weeks ago

    Iowa City, United States ChildServe Full time

    Patient Services Representative (Full-Time) Admin & Support (Operations, Accounting, HR, HIM, Marketing) Iowa City, Iowa Apply Description ChildServe is looking to hire an organized, efficient, and customer service-focused Patient Services Representative to manage schedules and coordination for our outpatient service areas. CompensationThe starting pay rate...

  • Patient Services Representative

    2 weeks ago

    Iowa City, United States ChildServe Full time

    Patient Services Representative (Full-Time) Admin & Support (Operations, Accounting, HR, HIM, Marketing) Iowa City, Iowa Apply Description ChildServe is looking to hire an organized, efficient, and customer service-focused Patient Services Representative to manage schedules and coordination for our outpatient service areas. Compensation The starting pay rate...