Digital Account Director
1 week ago
Who we want...
Our growing and dynamic agency is now looking for an Account Director, Digital to lead, build and scale our growing business in digital travel and hospitality marketing. In this role, you'll partner with hotels (properties and brands), restaurant groups, boards of tourism, airlines and more to provide digital creative and strategic services that help them break through and achieve business-moving results. You'll serve as the portal between clients and agency teams across the globe, ensuring on-time delivery of world-class output while helping the agency to increase revenue and profitability.
What you will do...
Effectively build, manage and own client relationships for all of agency's Digital clients in the hospitality and travel categories by developing an environment that consistently delivers high-performing, results-driven strategic and creative services
Guide the development of strategic thinking, creative production and performance reporting according to client needs while supporting agency-side business results and increasing profitability
Be responsible for the implementation of world-class project management, both internally and externally, that supports on-time delivery and profitability
Create and oversee the creation of client decks and strategy and program overview documents
Respond to day-to-day client needs and provide necessary information to all internal and external teams (i.e. production, design, talent, agencies, etc.).
Leverage a creative and flexible approach to operations that allows you to work nimbly and quickly identify better ways to get things done
Serve as a hands-on lead in the development of all in-category Digital pitches / proposals and support partner cross-functionally to cross-sell additional BMF engagements
Partner with Resourcing to build world-class teams and scalable, innovative staffing solutions around the world that produce award-winning Digital marketing and have fun doing it
Manage, develop, and nurture direct reports, as applicable
Requirements
5-7+ years of proven experience as a Client Relations Director / Manager or Relationship Director / Manager
A track record of leading high-performing, award-winning Digital Marketing in the travel and/or hospitality category
Innovative, creative thinking skills to ensure the organization is providing a cutting-edge client experience
Superior problem-solving aptitude and the ability to make sound judgment calls
Superior organizational and time management skills, and ability to meet deadlines
Excellent communication and negotiation skills
Experience delivering client-focused solutions
Proven track record of meeting and exceeding targets
A client or customer-oriented attitude
Reliable and self motivated
Strong computer literacy
Calm, polite, and professional attitude
Ability to speak a second language preferred
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