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Business Associate

3 months ago

Oak Lawn, United States Advocate Health Full time

Major Responsibilities: Performs clerical duties in the technical work areas of the department. 1) Answers telephone in a timely manner, utilizing appropriate telephone etiquette. Greets and acknowledges patient and family members in a professional and welcoming manner. Coordinates incoming and outgoing calls including recording and reporting of pages and messages. Assists with "Call" report findings to physician/office. Participates in calling patients to confirm appointment times and or call-backs. 2) Delivers completed requisitions/paperwork to technologist area in a timely manner. Assures that paperwork is filed and/or distributed according to policies and procedures in a timely manner. Accurately completes 100% of paperwork in a timely manner. 3) Participates in trouble-shooting activities and implements corrective action plans as directed by manager. Participates in providing recommendations to manager to improve scheduling/registration process. 4) Assures that computer system paperwork is of high quality so that it can be read without problems. Assures that required reports are completed in a timely manner and distributed to identified person(s). 5) Data entry activities as required. 6) Participates in inventory ordering and distribution of department supplies. Matches goods received with delivery orders. Maintains supply of forms, e.g., History worksheets. 7) Works in a timely manner that is in compliance with Hospital Infection Control Standards, OSHA, and other regulatory agencies. Adheres to department procedures regarding patient and associate safety. 8) Maintains computer skill level in accordance with expected turnaround times and expected work outputs as established via policies and procedures. Performs basic trouble-shooting procedures. Accurately identifies and completes all fields that require data entry. 9) Ensures timely and accurate processing of work and repair orders for Department. Perform patient interviews to obtain and document patient demographic and medical coverage information. 1) Accurately scans information into computer. 2) Enters or secures patient information in RIS and Allegra to include assistance with patient billing. Enters and processes Radiology orders and schedules patients as required. 3) Verifies necessary insurance information is obtained; making a copy of patient ID and insurance card. Scans information into the computer. 4) Compares and verifies provided patient information with system patient information. 5) Assures patient information is accurate via review of patient identification materials, patient ID, insurance card/insurance policy materials. 6) Creates and mails out Lay Summaries to each patient in the time specified by the FDA requirements. Tracks ACR of patients by phone and registered mail to schedule additional testing per MQSA requirements. 7) Registers outpatients into Hospital's Allegra System. Support the technologists, nursing staff, and physicians in the activities related to the delivery of patient care. 1) Responds and assists the technical staff when needed. Assists technologists with changing of patient clothes and patient washroom assistance. 2) Promotes patient safety by reporting issues through established channels and participating as requested in safety initiatives. 3) Demonstrates the ability to respond to emergency situations such as Code Blue, Code Red, etc. 4) Responds to the needs of patients and visitors waiting for procedures. 5) Stocks dressing rooms and empties dirty linen. Contribute to a harmonious work environment and Service Excellence Standards. 1) Fosters positive communication between all members of Mammography. 2) Demonstrates appropriate telephone etiquette. 3) Acknowledges and responds to all internal and external customers. 4) Develops skills, knowledge, and professionalism by attending in-services, Department/Hospital committees, and Continuing Education development programs. 5) Other duties as assigned. 6) Attends and participates in Department staff meetings. 7) Demonstrates "Service Excellence" standards at all times. Education/Experience Required: High School diploma or equivalent, 2 - 3 years of hospital registration, billing or collection experience, knowledge of third party payors, knowledge of the Allegra system preferred, strong medical terminology background preferred, certification in medical terminology within one year of employment, customer service experience preferred. Knowledge, Skills & Abilities Required: Knowledge of a PC computer keyboard with data entry experience, previous Allegra experience is beneficial, excellent communication and customer service skills, strong interpersonal skills, ability to function in a stressful, fast-paced environment with a high level of empathy, tact, and poise, must type 20-30 words per minute preferred. Physical Requirements and Working Conditions: Ability to read, enter and retrieve information from the computer terminal. Ability to work weekends, holidays, and different shifts in order to accommodate staffing needs may be required. The candidate must be able to perform physical tasks such as hearing the client, viewing the computer screen, verbalizing instructions, and possessing manual dexterity for data entry; ability to lift 20 lbs of computer paper, ability to work on a CRT terminal screen. The candidate must be highly customer service oriented. High degree of phone contact/personal one-on-one contact with patients, patient families, other hospital departments, and physician offices. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. #J-18808-Ljbffr