Front Desk/Concierge

Job DetailsLevelEntryJob LocationThe Westmoor Club - Nantucket, MARemote TypeN/APosition TypeSeasonalEducation Level2 Year DegreeSalary RangeUndisclosedTravel PercentageUndisclosedJob ShiftUndisclosedJob CategoryUndisclosedDescription*Please note a United States physical address is required to complete this application*The Front Desk Position operates telephones in a polite and friendly manner following proper telephone etiquette. Greets members and guests, assists with all reservations, distributes Club information and schedules, and collects and sorts the mail on a daily basis. Additionally, the Front Desk Staff oversee the guest rooms and are responsible for making sure the rooms are properly cleaned and are ready for check-in. Primary Job Duties and Responsibilities:Greet all members and guests as soon as they enter or leave the ClubhouseSmile :)Answer the phone in a polite, clear, courteous mannerTake telephone messages and email or pass on as soon as you receive themRoute telephone calls to the correct extensionsBe knowledgeable about on goings at the Club and be informative to members when they callAccept dinning, yacht, guest room, sports fishing and special event reservations and record them according to club policyAssist in setting up daily continental breakfast for in-house guestsProvide schedules and other Club and Nantucket related information to all members and guestsCollect, sort and distribute all incoming mail, newspapers and deliveries from package companiesUpdate and maintain member mailing and telephone listsMaintain appearance of reception areaOversee all lost and found itemsAssist with any clerical tasks as neededGenerally Applicable CompetenciesStrong reading, writing, and math skills requiredMust speak and understand fluent EnglishStrong member service and communication skillsExcellent phone mannerAbility to multi-taskOrganizational skills and attention to detailFunctional CompetenciesTeam Player - Understands the "big picture" and manages the position's areas of responsibility in a manner consistent with The Westmoor Club's Mission Statement and core valuesInterpersonal skills - relates to members and other staff members in a cooperative manner that helps others to achieve their best.Willingness to Acknowledge Areas for Growth - understands need for growth and is receptive to constructive feedbackQualificationsKnowledge and Skill Set RequirementsAbility to maintain a pleasant, calm disposition under stressMust have friendly, outgoing personalityAbility to demonstrate initiative and effective problem-solving skills within the scope of the position.Possess strong work ethicBasic computer skills including but not limited to Microsoft Word, Excel, PowerPoint, internet explorerMinimum Education/Prior Experience/ Qualifications RequiredAssociates or Bachelor's degree strongly preferred.Prior experience in a related position preferredPhysical RequirementsAbility to lift between 15-30 pounds (food trays, beverage boxes, tables, etc)Standing for up to 9 hours at a timeGoing up and down stairsAbility to frequently bend, using back and knees.Ability to stand and walk constantly is required. Minimal crawling required.Ability to bend, twist, crouch, squat, pull, push, reach, and remain stationary for short period of times and perform repetitive motions.Ability to use hands, fingers, arms and wrists, hearing, smell, and verbal skills are required in order to perform job duties.Ability to differentiate colorAbility to work in indoor and outdoor conditions.May be required to work evenings, weekends and HolidaysStandard Club Requirements: Employees are expected to present a clean and neat appearance while on the job. Clothing is to be kept clean and pressed. Personal cleanliness is expected, including wearing deodorant, bathing and oral hygiene. Excessive make-up and jewelry is not permitted. Employees are expected to arrive to work on time and leave personal belongings at home or in a locker. Employees should conduct themselves in a professional and courteous manner when dealing with members, management and other staff. Work Hours: Full and Part time employees must work all scheduled shifts. We have a short three month season at the Westmoor Club and need every employee to be here 100% of the time that they were hired for. Requested days off will try to be honored by management but never guaranteed. If there is a scheduling need within the club, that takes priority. This includes Holiday's, Mornings, Afternoons, Nights and Weekends. If an employee is sick they are expected to get their shift covered and speak directly to a manager for approval. All employee shift changes must be put in writing on a (shift change request form) and approved by a manager. We do understand that people get sick and things come up so please be flexible and helpful to other employees that may need a shift covered. Nothing in this Job Description restricts The Westmoor Club's right to assign or reassign duties and responsibilities to this position at any time. This position is at will, which means that it can be terminated by the employee holding the position or by The Westmoor Club at any time, with or without notice or cause.