Patient Care Coordinator/ Customer Support
4 weeks ago
Job Title : Patient Care Coordinator/ Customer Support Required Skills : Patient Care, medical insurance, Healthcare, pharmacy, call center, customer support Location : North Chicago,Illinois **Job Description**
Previous experience in a call center environment, healthcare office, corporate setting, or healthcare insurance provider or pharmacy is highly desirable
Understanding and knowledge of commercial and major medical insurance programs, billing requirements, healthcare benefit investigation processes, prior authorization and appeal filings
Proficient with Microsoft Office Program Suite and Lotus Notes Suite including Excel, Word, Outlook and SharePoint
Requires critical thinking skills, analytical skills and the ability to work with minimal supervision. Requires strong communication (verbal and written, clear and concise), customer service and interpersonal skills
**Education:**
High school diploma or GED equivalent - MUST HAVE
**Shift:**
Typically later shift for new hires as late as 10:30pm to 7:00am but training may be various hours, training hours would be 8am until 4:30pm
Currently we are offering 3 days in office 2 days at home. This is a temporary process due to phased reintroduction to the office. We will eventually go to 4 days in office, 1 at home.
Experience : 2+ years
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