IT Operations Manager

3 weeks ago

Austin, United States Tarrytown Expocare Full time

Tarrytown Expocare (a rapidly growing national pharmacy servicing the IDD community) is looking for an energetic IT leader to oversee day-to-day IT operations and infrastructure management. This person will guide a small, developing technical team along with several vendor partners responsible for designing, testing, implementing, and supporting our enterprise IT infrastructure. This includes the data centers, Microsoft 365, Meraki networks, Windows servers, Ring Central VoIP, Citrix VDI environment, and windows desktop endpoints. This is a unique opportunity for a bright and talented professional to join a rapidly growing company with a great and noble cause.

This person should have strong project management and communication skills. The position requires a self-motivated, organized, and data driven technical leader. ITIL discipline and experience is a significant plus.

This leader will work closely with decision makers in other departments to identify system capacity, availability, and recoverability requirements in order to recommend, develop, implement, and support cost-effective architectures for the management of critical enterprise data. He/she will ensure high levels of data quality and application availability while containing costs. This individual will also evaluate new projects and applications to determine the infrastructure necessary to support them.

Requirements

Essential Responsibilities: Leading a small team and helping determine growth needs Coach and develop associates within purview Manage multiple vendors, monitor invoicing, contracts, and SLAs Maintain IT Operations operating and capital budget Coordinate and insure IT service maintenance while balancing system availability Incident management (research, identify, track, and communicate incidents and problems within purview) Establish and maintain proactive system and enterprise network monitoring Identify key reports providing metrics for IT services (system availability, incident management, problem management) Establish appropriate SLAs and metrics to measure and report regularly Enforce ITIL discipline within the group, department, and organization with special focus on Incident Management, Change Management, Problem Management, Capacity Planning, Knowledge Management, and CMDB Work with vendors to determine "out-of-box" solutions where appropriate Develop, test, and maintain a proven disaster recovery/business continuity planning solution Work closely with Information Security expert(s) to insure security of enterprise Organize and prioritize assigned tasks within department to meet established schedules, timeliness, and/or deadlines Work independently with minimal supervision Any and all other duties assigned by Supervisor and/or Senior Management

Requirements: 5+ years of relevant management experience and/or college or advanced degree in IT/MIS Strong technical proficiency with Microsoft Active Directory and related technologies Strong technical proficiency with Microsoft Office 365 Proven tenure working to provide critical IT services ITIL knowledge and experience a major plus Proven project management experience Knowledge and understanding of information security Proficient in English (read, write, and verbal communication) Must be a US citizen or permanent resident, sponsorship not available

Experience and technical understanding of the following: Data networking Cloud Services Microsoft Windows Microsoft 365 Tenant Management Microsoft 365 Products (Email, OneDrive, SharePoint, Teams, etc.) Endpoint management Data center operations VoIP/UCaaS solutions Virtual Desktop solutions Information security Networking, including WiFi and SD-WAN VPN

Experience with specific technical tools, a significant plus, including: Microsoft 365 (Email, Office, SharePoint, OneDrive, OneNote, Teams, etc.) Microsoft Active Directory (including GPO) Cisco Meraki RingCentral (UCaaS solution) Virtual Desktop Infrastructure (VDI) - Citrix

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