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Operations Manager

4 months ago

Austin, United States SERVPRO of North Kenner, Harahan & LakeviewMetairie Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance

We are looking to add an Operations Manager to our team The Operations Manager leads, motivates, and supports a large production division to ensure customer satisfaction, revenue growth, profit growth, management development, and staff development.

Key Responsibilities
  • Oversees the day-to-day operations of restoration crews including schedules & production levels
  • Manages the tasks and activities of a diverse workforce to ensure jobs are being processed within a timely manner
  • Effectively communicates with all members of the restoration staff and delegates the appropriate duties for each team member
  • Develop employees for opportunities of greater responsibility, improves the abilities, skills and knowledge of production personnel through appropriate instruction and training.
  • Works with support personnel to ensure that all aspects of the job are met to prevent any delays in the job process
  • Ensures strict compliance with all safety procedures and implements safe working procedures in assigned restoration areas
  • Actively pursue strategic and operational objectives.
  • Develop, implement, and maintain quality assurance protocols to ensure a positive customer and client experience.
  • Work closely with general manager to ensure operations remain compliant with legal and regulatory requirements.
  • Develop, implement, and oversee protocols to maintain facility, vehicles, equipment, and consumables.
  • Review, document, and discuss operational outcomes and key measures with general manager.
  • Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organizations internal capacity.
  • Continued development of leadership and management skills, as well as production expertise.
Position Requirements
  • High School Graduate or GED Equivalent
  • Valid Drivers License
  • 5+ years of operations experience
  • 3+ years of management experience
  • At least one year of restoration industry experience preferred
  • IICRC certifications strongly preferred
  • Experience in building a strong team with tangible leadership skills
  • Strong process and results driven attitude
  • Ability to multitask and to remain detail orientated
  • Must be knowledgeable in relevant computer applications
Skills/Physical Demands/Competencies
  • Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
  • Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
  • Ability to repetitively push/pull/lift/carry objects
  • Ability to work with/around cleaning agents
  • Ability to successfully complete a background check subject to applicable law

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchises attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.