Branch Manager I

1 month ago

Tampa, United States USF Federal Credit Union Full time

** Branch Manager I**

**Job Category****:** Retail **Requisition Number****:** BRANC001203 Showing 1 location **Job Details**

**Description**

**When joining USF Federal Credit Union, you can expect to work for a company that:**

* Strives to be the most influential partner in our Members financial journey.

* Has been recognized with awards such as the Sterling Governors Award for Excellence and League of Southern Credit Unions & Affiliates Credit Union of the Year.

* Has a culture of engagement, growth, process improvement and community volunteerism.

**Whats in it for you:**

* Competitive pay, robust incentive programs, 401k matching, Mortgage and Auto Loan discounts

* 4 weeks minimum paid time off work, work anniversary paid time off, 11 paid holidays and 8 hours paid volunteer time off.

* Medical, Dental and vision plans with FSA option. (Employee Only Premiums for Dental and Vision are 100% Credit Union covered).

* 100% Credit Union Paid Short-Term and Long-Term Disability and Life Insurance

* Employee Assistance Program

* Undergraduate and Graduate Tuition Reimbursement

* In-depth New Employee Orientation showcasing Credit Union Values and Vision

* A Think Big culture dedicated to performance excellence and continual growth

**Position Summary**

Responsible for leading a retail branch team whose primary function is to ensure staff provide financial solutions to improve the lives of our members. Ensures that performance standards and measures are met. Manages all aspects of a retail branch operation.

**Essential Functions Include:**

* Engage in Business Development activities within the operating areas of the branch in efforts to grow membership and loan portfolio.

* Provide leadership to retail branch staff by confirming that staff provide exceptional member services. Do so by providing training, job knowledge and coaching to ensure team member success in identifying and cross-selling to the needs of our members.

* Conduct consumer loan interviews, process and fund consumer loans.

* Advise members on mortgage/home equity loans, take application and close home equity loan after processing.

* People Management to include, hiring, administration and oversight of performance reviews, maintain branch schedules, train and monitor workload of branch employees. Allocate resources as needed to meet the operational needs of the branch.

* Assist with escalated member issues in an effective and professional manner balancing member requests with Credit Union interests.

* Maintain communication with Credit Union leadership and other branches. Prepare and submit standard reports and attend scheduled management meetings.

* Monitor all branch activities to ensure they are following established Credit Union policies and procedures.

**Reports to:**

Director of Member Engagement

**Manages**

Assistant Branch Manager and Branch Staff

**Required Education and Experience:**

* B.A. degree from an accredited college/university or equivalent experience.

* 3-5 years of previous leadership experience in a financial institution setting or equivalent experience.

**Additional Skills**

* Strong mentoring, coaching experience to a team with diverse levels of expertise.

* Strong time management and organizational skills. Ability to multi-task under pressure.

* Exceptional leadership skills, ability to motivate, influence, and engage direct and indirect reports and peers with a significant level of diplomacy and trust.

* Self-reliant, critical thinker, problem solver, results oriented.

* Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills.

* Excellent presentation skills, confident in all settings with individuals at all levels of the organization both internal and external.

* Energetic, forward-thinking, and creative in business solutions with high ethical standards and trustworthiness.

* Act as a change agent, who can collaborate with diverse interest and adapt to changes within working responsibilities.

* Excellent verbal and written communication skills. Able to communicate effectively and tactfully with employees and members both orally and in writing.

* Proficient in Microsoft Word, Power Point, Excel and Outlook. Excellent technical aptitude.

* Working knowledge of Equity Lines of Credit.

* Must have proven track record of originating and servicing consumer loans.

* Must have working knowledge of NCUA regulations affecting consumer lending.

* Must have good communication and leadership skills.

* Must demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.

**Work Environment:**

This job operates in an office setting and routinely uses standard office equipment. This position does include some remote work.

**Physical Requirements:**

Sitting frequently, walking occasionally, use of hands frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10lbs of force occasionally to life, carry, push, pull, or move objects.

**Position Type/Expected Hours of Work:**

Full-Time/40 hours per week

**Classification**

Exempt

**Other Duties**

Please note this job description is not a comprehensive list of activities, duties or responsibilities that are required in this position. Duties, responsibilities and activities may change at any time with or without notice.

For 60 years, USF FCU has experienced rapid growth and is dedicated to delivering financial solutions to improve our members lives. Our success is thrilling, but our core values of excellence, passion, innovation, community, and collaboration mean our relationships with our members and our employees will always be our top priority We have grown to over 60,000 members and $800+ million in assets, robust online and mobile banking, 6 branch locations and thousands of shared branches and fee-free ATMs nationwide.

Our **vision** is to be the most influential partner in each members financial journey.

Our **mission** is to deliver financial solutions to improve members lives.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

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