Information Technology Help Desk
3 weeks ago
6-month Help Desk Contract
Hybrid in Golden, CO, Mon Thurs in office, Fridays remote
Candidates must already be local | Open US Citizen or Permanent Residents
NOTE - We are NOT able to sponsor nor are we partnering with 3rd party agencies, thank you for understanding ??
Our government agency client in Golden, CO is seeking a 6-month contract resource to assist on their IT Help Desk. DCS offers medical, dental, vision and ancillary accident insurance as well as paid sick time for our contractors
Responsibilities
- Provides support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email and personnel requests for technical support.
- Documents, tracks and monitors the problem to ensure a timely resolution.
Qualifications
At least 1 year of helpdesk experience that should include ability to:
- Answer call center phones in a friendly, helpful and professional manner.
- Open a ticket for support and provide that support once trained.
- Create new and disable old network user accounts
- Update Microsoft exchange information
- Work tickets assigned in the queue and assist with assigning tickets to others in the team.
- Must be very customer service oriented, enjoy working with users to solve their issues over the phone primarily and in person when assigned.
- Adept at asking questions to better support the user with process and procedures.
- Must be a team player.
- Must be able to take CJIS certification training/exam.
Again, we are NOT partnering with 3rd parties on this role and candidates need to be a US Citizen or Permanent Resident for this W2 contract opportunity, thank you??
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