IT Network Help Desk Technician

3 weeks ago

Golden, United States ClientSolv Full time
Company Description

ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration.

Job Description

We are seeking a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software in a network operations environment.

This 12-month contract role (with option to extend) is located onsite/in the office in Golden, CO, and will require flexibility to work a variety of shifts as needed. This role will pay between $22-$29 per hour (depending on experience). Some shifts can be 4 days per week working 10 hour shifts and some shifts can be 8 hours per day at 5 days per week. This is a great opportunity to dive further into networking or systems engineering in the future.

In this role, you will provide the first level response to internal teams for IT Technical Support requests and will be responsible for the following:
  • Manage Help Desk tickets in a timely manner
  • Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved
  • Document customer interactions
  • Resolve customer reported issues
  • Escalate unresolved issues to the next Tier
  • Install, make changes and repair computer hardware and software
  • Monitor and respond quickly to incoming requests related to IT issues.
  • Maintain computer systems and act as support if any system goes down.
  • Assist with onboarding and offboarding of new or outgoing users.
  • Install, configure, maintain and upgrade PC software.
Qualifications
  • Experience working in a help desk environment
  • Proficiency with Windows, Linux, and IOS computers is nice to have
  • Excellent oral and written communication skills
  • Detail oriented and highly organized to keep tickets in order
  • Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
  • Strong problem-solving skills
  • Motivated to learn and troubleshoot new devices and systems in a fast-moving IT environment
  • Understanding and appreciation for information security within systems and user devices.
  • Flexibility to work a variety of shifts with minimal notice
  • Must have reliable transportation
  • Mission essential


Additional Information

This 12-month contract role is located onsite/in the office in Golden, CO, and will require flexibility to work a variety of shifts as needed. This role will pay between $22-$29 per hour (depending on experience). Some shifts can be 4 days per week working 10 hour shifts and some shifts can be 8 hours per day at 5 days per week.

  • IT Network Help Desk Technician

    2 weeks ago

    Golden, United States ClientSolv Full time

    Company Description ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration. Job Description We...

  • IT Network Help Desk Technician

    15 hours ago

    Golden, United States ClientSolv Full time

    Company Description ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration. Job Description We...

  • IT Help Desk Technician

    17 hours ago

    Golden, United States ClientSolv Technologies Full time

    Job DescriptionJob DescriptionCompany DescriptionClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. Job DescriptionWe are seeking an IT Help Desk Technician for a  6 month contract in Golden, CO. This role will work onsite/ in the office Monday-...

  • IT Help Desk Technician

    1 month ago

    Golden, United States ClientSolv Technologies Full time

    Job DescriptionJob DescriptionCompany DescriptionClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. Job DescriptionWe are seeking an IT Help Desk Technician for a  6 month contract in Golden, CO. This role will work onsite/ in the office Monday-...

  • Help Desk Support I

    1 week ago

    Golden, United States Midas Consulting Full time

    Title - Help Desk Support I Client - Colorado Department of Transportation Duration: - Apr 2023 - no end date (but say - it's a long term project with the possibility of extension or conversion to full-time) Max Pay Rate - $30/hr. on W2 & $35/hr. on C2C Address - 425C Corporate Circle Golden, Colorado - 80401 (Onsite from day1) Schedule - Mon - Fri (8:00 AM...

  • Help Desk Support Specialist

    2 weeks ago

    Golden, United States Syntricate Technologies Inc Full time

    Requireements: Availability to work 4 days/week at the Client's site in Golden, CO (required); Experience working as Help Desk Support Specialist (1+ year); Experience with TCP/IP; Experience with Windows 9x/2000/XP/NT/Vista/7; Experience with Service Desk Ticket System; Experience with Adobe Acrobat; Experience with Active...

  • Help Desk Support Specialist

    1 week ago

    Golden, United States Syntricate Technologies Full time

    Requireements: vailability to work 4 days/week at the Client's site in Golden, CO (required); Experience working as Help Desk Support Specialist (1+ year); Experience with TCP/IP; Experience with Windows 9x/2000/XP/NT/Vista/7; Experience with Service Desk Ticket System; Experience with Adobe Acrobat; Experience with Active Directory; n...

  • Call Center

    17 hours ago

    Golden, United States Softpath System Full time

    Full-time professional work experience in Business and/or Information Technology. May require an associate degree in a related area and at least 6 year or equivalent experience in the field or in a related area. Substitutions: Accredited college training may substitute for the required work experience, with a maximum substitution of four (4) years. (Fifteen...

  • Call Center

    2 days ago

    Golden, United States Softpath System Full time

    Full-time professional work experience in Business and/or Information Technology. May require an associate degree in a related area and at least 6 year or equivalent experience in the field or in a related area. Substitutions: Accredited college training may substitute for the required work experience, with a maximum substitution of four (4) years. (Fifteen...

  • Front Desk Agent

    1 week ago

    Golden, United States Aimbridge Hospitality Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    12 hours ago

    Golden, United States Aimbridge Hospitality Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    4 days ago

    Golden, United States Courtyard Denver GoldenRed Ro Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    19 hours ago

    Golden, United States Aimbridge Hospitality Full time

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient...

  • Front Desk Agent

    1 week ago

    Golden, United States Aimbridge Hospitality Full time

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient...

  • HVAC Service Apprentice

    1 week ago

    Golden, United States Fix-It 247 Full time

    Our Team Founded in 2013, Fix-It 24/7 delivers world-class plumbing, electrical, and HVAC services throughout the Denver metro. We've grown massively over the last 2 years by treating each customer with the utmost care, respect, and professionalism from start to finish. The Opportunity Our HVAC Service...

  • HVAC Service Apprentice

    12 hours ago

    Golden, United States Fix-It 247 Full time

    Our Team Founded in 2013, Fix-It 24/7 delivers world-class plumbing, electrical, and HVAC services throughout the Denver metro. We've grown massively over the last 2 years by treating each customer with the utmost care, respect, and professionalism from start to finish. The Opportunity Our HVAC Service...

  • Cmt Technician

    1 week ago

    Golden, United States Actalent Full time

    Seeking a CMT or Inspector to be paid up to $35 an hour based on certifications and experience. Description: Actalent is looking for a CMT or Inspector with over 3 years of experience. This person will be supporting CDOT projects Our client is a small minority owned business that works with large engineering companies on additional projects. Opportunity...

  • Cmt Technician

    1 week ago

    Golden, United States Actalent Full time

    Seeking a CMT or Inspector to be paid up to $35 an hour based on certifications and experience. Description: Actalent is looking for a CMT or Inspector with over 3 years of experience. This person will be supporting CDOT projects Our client is a small minority owned business that works with large engineering companies on additional projects. Opportunity...

  • Cmt Technician

    13 hours ago

    Golden, United States Actalent Full time

    Seeking a CMT or Inspector to be paid up to $35 an hour based on certifications and experience. Description: Actalent is looking for a CMT or Inspector with over 3 years of experience. This person will be supporting CDOT projects Our client is a small minority owned business that works with large engineering companies on additional projects. Opportunity...

  • Dispatcher

    1 week ago

    Golden, United States Fix-It 247 Full time

    Our Team Founded in 2013, Fix-It 24/7 delivers world-class plumbing, electrical, and HVAC services throughout the Denver metro. We've grown massively over the last 2 years – from $15M to over $100M – by treating each customer with the utmost care, respect, and professionalism from start to finish. ** ** The Opportunity Our Dispatchers enable our field...